Is the Mobile Web Changing Your Purchasing Behavior?

MIT Sloan Professor Duncan Simester

Has your smartphone changed how you make buying decisions?

If so, you're not alone, according to an interesting presentation that MIT Sloan School Professor Duncan Simester gave as part of an MIT Sloan Executive Education course this past summer. As recently as five years ago, Simester observed, the Internet hadn't changed consumer purchasing behavior as much as marketing experts had initially expected it would — except in some markets, such as books and travel.

But then, in the last two or three years, as smartphones and tablets have increased consumers' access to the Web while on the go, consumer buying behavior has started to change in a greater number of markets, according to Simester. Now, for example, more consumers who are in the middle of considering a purchase can pull out their mobile devices and type information into search engines to pull up reviews.

What does that change mean for your business?

4 Comments On: Is the Mobile Web Changing Your Purchasing Behavior?

  • Is the Mobile Web Changing Your Purchasing Behavior? – Improvisations – MIT Sloan Management Review | Serve4Impact | October 26, 2011

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  • Randy Hough | October 30, 2011

    There is not doubt that smartphones affect consumer buying habits and behaviour.
    I don’t have one, but many of my friends, family and co-workers do.
    I see them checking out prices, availability, hours and all manner of things on their phones.

  • David Chola | November 7, 2011

    It makes sense for any business to ensure they have good online presence and ensure that any testimonials from their customers are also available online, customers do make our decisions on the go and the perceptions created from simple reviews and online searches for your product speak much about your reputation, whether you are offering services or products. That is also my experience in offering my architectural services .

  • Steven Weiss | November 7, 2011

    Smart phones are part of a core business strategy.
    Steven Weiss

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