Which retail customers will return to in-person shopping as the economy reopens — and why?
Social distancing has renewed consumer interest in high-touch, full-service business models.
Small and midtier brands have unique opportunities to provide value in the new consumer environment.
Jonathan Knowles, Richard Ettenson, Patrick Lynch, and Joseph Dollens
Social listening — analyzing what consumers say on social media — can serve as a treasure hunt map.
Pedro Yip and Vincent Blaclard
Caesars has found that telling customers about its green efforts leads to a boost in spending.
Online and off-line customer conversations about your brand require separate marketing strategies.
Brad Fay, Ed Keller, Rick Larkin, and Koen Pauwels
Sharing consumers’ positive stories about a brand can be a highly effective marketing strategy.