Leading Change
What Should We Do to Prevent Software From Failing?
There’s no oversight on coders who write critical software that runs key systems. That must change.
Software Systems
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Executing Strategy
Planning for the Human-Digital Workforce
Done right, automation can be a win for everyone — even workers.
Mary Lacity and Ally MacDonald
Digital Business
Five Robotic Process Automation Risks to Avoid
As you explore how software bots can automate tasks, keep in mind some of the accompanying risks.
Chris DeBrusk
Digital Business
A New Approach to Automating Services
Instead of replacing human workers, software robots are an opportunity to augment their skills.
Mary C. Lacity and Leslie P. Willcocks
Social Business Metrics
What Managers Really Think About Social Business
How will social networking and social software transform business? See the results of our survey.
David Kiron, Doug Palmer, Anh Nguyen Phillips and Nina Kruschwitz
Marketing Strategy
Social Business: What Are Companies Really Doing?
This report identifies how social technologies create value in a variety of business functions.
David Kiron, Doug Palmer, Anh Nguyen Phillips and Nina Kruschwitz
Technology Implementation
The Trouble With Enterprise Software
Has enterprise software become too complex to be effective?
Cynthia Rettig
Marketing Strategy
The Design and Development of Information Products
Marc H. Meyer and Michael H. Zack
IT Strategy
Adoption of Software Engineering Process Innovations: The Case of Object Orientation
CIOs seeking advice on new software process technologies can learn from other domains.
Robert G. Fichman and Chris F. Kemerer
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