Crisis Management
After a Social Media Gaffe: How to Recover and Not Dig a Bigger Hole
Many of us have had a moment when we click “send” and realize our message is going to the wrong person. Now what?
Crisis Management
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Crisis Management
Leadership Lessons from the Boston Marathon Attack
The Boston Marathon bombing offers six lessons for crisis managers on using social media for communication.
Climate Change
Does Your Company Seem Socially Irresponsible?
Public perceptions of corporate irresponsibility are shaped in subjective, yet predictable, ways.
Crisis Management
How to Lead During a Crisis: Lessons From the Rescue of the Chilean Miners
A look at key leadership decisions made during the 2010 mine cave-in crisis.
Climate Change
How Gap Inc. Engaged With its Stakeholders
When the Gap decided to overhaul the way it interacted with critics, it launched a strategy of stakeholder engagement.
Crisis Management
Survival Under Stress
Adapting to rapid structural change requires exploration, not contraction.
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