Communication

Voicing your good intentions can help soften how others receive negative feedback.

When employees share ideas and opinions about topics outside the scope of their jobs, they and their companies benefit.

Linguistic considerations are important when planning customer communications.

To show respect for individuality, leaders should support the use of personal pronouns in communication.

Why words matter in crucial conversations, alarming U.S. job trends, and how to make data meaningful.

Businesses distracted by the language around racism should instead focus on taking steps to actively prevent it.

Without visual annotations, charts and graphs are missed opportunities to feed your audience insights from your data.

Data-driven culture, ethics and compliance standards for pandemic aid, and effective global operations.

Disaster managers must be sufficiently flexible to meet stakeholder expectations, depending on the situation.

Enrica N. Ruggs and Derek R. Avery explore how to begin discussions of racial equality in the workplace.

Nancy Duarte describes the power of story to engage and unite teams.

When we can’t talk face to face, businesses must figure out how to cultivate consumer trust.

How brand owners can rebuild consumer confidence, and why leaders must invest in building trusted employee relationships.

Focusing on better conversations can improve collaboration and unlock creative solutions to business problems.

How U.S. companies are commemorating Juneteenth; what a 2020 recession may mean for data analytics.

UVA Darden’s Morela Hernandez asserts that this time of crisis calls for compassionate leadership.

How businesses can act against racial injustice, and new leadership challenges in a suddenly virtual workplace.

A new employee survey reveals strategies that can help leaders more effectively manage a distributed workforce.

Decision-making networks perform better when they’re dynamic and respond quickly to feedback.

The right communication during a crisis can help teams be more connected — and productive.