Quality & Service
When Doing Less Adds Up to More
Research shows that organizations that reduce complexity can motivate employees to deliver a better customer experience.
Employee Turnover
Latest
Crisis Management
Middle Managers Are Exhausted. Top Teams Need to Listen.
Companies need to take steps to address the increasing levels of burnout among overloaded middle managers.
Denise Hamilton
Talent Management
What Outperformers Do Differently to Tap Internal Talent
Companies and employees can benefit when open jobs are filled by internal lateral hires rather than external candidates.
Nithya Vaduganathan, Ben Zweig, Colleen McDonald, and Lisa Simon
Culture
Why You Should Make Friends at Work
Many people are wary of workplace friendships, but the benefits of forming connections outweigh the potential risks.
Lynda Gratton
Talent Management
The Four-Step Process for Redesigning Work
Manage new workplace expectations by understanding, reimagining, testing, and then acting.
Lynda Gratton
Talent Management
The 10 Most Popular Articles in 2022 (So Far)
Explore the top 10 most popular articles of the year so far.
Ally MacDonald
Talent Management
A Change in Perspective
MIT SMR’s summer 2022 issue addresses the challenges of C-suite turnover, end users’ AI anxiety, and employee motivation.
Elizabeth Heichler
Organizational Behavior
Making Sense of the Future
Experimental corporate initiatives and individuals’ new ways of working are shaping what’s possible.
Lynda Gratton
Business Models
Getting Ahead of Rising Labor Costs
To remain competitive, companies must rethink their approach to front-line compensation, job design, and career paths.
Alec Levenson
Talent Management
Why It’s So Hard to Keep and Recruit Employees Right Now
Forces that have been in play since before the pandemic began can help explain today’s turbulence in the workforce.
Lynda Gratton
Talent Management
Fixing the Overload Problem at Work
A five-year study tests a new solution to employee overload and burnout.
Erin L. Kelly and Phyllis Moen
Organizational Behavior
The Benefits of Framing Culture as a Management System
Companies that take culture seriously perform better than those that ignore it.
Jason Korman
Global Strategy
India’s Dabbawalas: Low-Tech Role Models for Business
Inspiration for managers can come from unlikely places — including members of a meal-delivery collective in Mumbai, India, known as dabbawalas.
Talent Management
Does Repricing Stock Options Work?
If retaining employees is the goal, the answer is yes — and no.
Mary Kwak
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