Research Highlight

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Data Sharing, Advanced Analytics, and Success with IoT

In this webinar, the authors of MIT SMR‘s research report on the Internet of Things and a representative of one of the report’s primary examples, John Buccola, CIO of WASH Multifamily Laundry Systems, share experiences, findings, and insights from their exploration into how companies are deriving value from the Internet of Things.


The 2016 Richard Beckhard Memorial Prize

This year’s winning article is “Accelerating Projects by Encouraging Help,” by Fabian J. Sting, Christoph H. Loch, and Dirk Stempfhuber. The authors examine project planning and execution challenges and describe a case study of a company that designed a help process to encourage workers to seek and provide mutual assistance. The Beckhard Prize is awarded annually to the authors of the most outstanding MIT SMR article on planned change and organizational development.


How Future Workspaces Will Improve Productivity and Creativity

  • Research Highlight
  • Read Time: 6 min 

The physical world and the digital world are combining to become “a new hybrid space,” with a blurring of boundaries between areas that are private, public, and shared. Understanding how workforces connect within this new, flexible working environment, says MIT professor Carlo Ratti in a recent webinar, is crucial for designing next-generation offices.


Internet of Things and Product Design

  • Research Highlight
  • Read Time: 7 min 

Products connected to the Internet of Things are providing unprecedented levels of information. A webinar from MIT SMR covers how IoT is changing the way companies can think about what their customers want and how to design the products they need.


Sustainability and Your Investors

A growing number of investors are paying attention to environmental, social and governance (ESG) performance, as evidence mounts that sustainability-related activities are material to the financial success of a company over time. In this webinar, three co-authors of the latest sustainability research report share findings and insights from their research into how professional investors are incorporating sustainability practices into their decision-making.



Integrating Sales and Operations to Create Higher Value for Customers

  • Research Highlight

Professor Theodore Stank, co-author of “Integrating Supply and Demand” from MIT SMR’s Summer 2015 issue, joined contributing editor Steven Paul to present his research on how some companies have bridged the perennial divide between demand generation and the supply chain in a way that maximizes the value to their customers and to themselves. Professor Stank described how to avoid having sales generation become disconnected from the operations required to fulfill that demand.


Are Nonfinancial Metrics Good Leading Indicators of Future Financial Performance?

Although using nonfinancial metrics like customer satisfaction has become increasingly popular in assessing executive performance and determining compensation, the practice has some significant drawbacks. Not all metrics apply equally to all industries. Companies considering such metrics for strategic performance management frameworks should be mindful of the importance of knowing their strength as lead indicators and applying them appropriately.


How Scenario Planning Influences Strategic Decisions

Anecdotal evidence suggests that considering various scenarios helps strengthen decision making. To test this idea, researchers offered a scenario-based workshop to executives to see how considering scenarios affected decisions. They found that though participants’ confidence in their choices never wavered, the strategic choices they made before the exercise often changed dramatically after viewing the scenarios, with a tendency to become more flexible and focused on long-term value.


Internet of Things in Motion: Analytics and Transportation

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  • Read Time: 6 min 

Vast amounts of data are being analyzed to literally help trains run on time. With digitization capturing data on everything from the weight of connected rail cars to the quality of tracks to the terrain trains are traveling through, railway companies are now able to predict when breakdowns might occur and fix those trains proactively. The results are breathtaking: nearly 100% availability of operational trains.


Managing Tensions Between New and Existing Business Models

Exploring new business models may be a good way to stay competitive, but doing so can create tensions internally, in areas such as organizational structure and competition for resources. Companies exploring business model innovation may not recognize the inevitability of these tensions and thus be poorly prepared to manage them. But understanding these issues may lessen some of the organizational challenges associated with business model innovation.



Navigating the Patent Minefield Through Consortia

Bringing high-tech inventions built on patented technologies to market can be complicated and risky. The threat of added costs from patent infringement lawsuits has led technology companies to pool their talents — and patents — in technology consortia. Joining a tech consortium requires managers to weigh intellectual property value against the value of future collaborations and assess the consortium’s pros and cons for innovation, competition, and market creation.


How Boards Botch CEO Succession

The strategic importance of CEO succession is indisputable, and the elements of effective succession planning have long been known. So why do many boards plan poorly for CEO succession when the cost of failure is so high? Research finds three key reasons: Hiring criteria are not aligned with strategic needs, boards are reluctant to antagonize the incumbent CEO, and many boards aren’t developing the executives below the CEO and top team.


Leveraging Smart Data and Internet of Things to Realize Mass Customization

  • Research Highlight
  • Read Time: 1 min 

In an on-demand webinar, Wolfgang Gruel and Frank Piller detail new experiments in personal transportation. Gruel and Piller say that transportation customers are on the cusp of having seamless travel experiences that synchronize all transit options: schedules, traffic conditions, and personal preferences. But making this vision a reality requires knitting together previously independent systems — in part through smart data and the Internet of Things.


Learning the Art of Business Improvisation

The ability to innovate and rapidly respond to changes in the business environment is critical to competitiveness and success. Improvisation and experimentation combined with focus and flexibility are needed to identify new business opportunities and effectively execute projects. But while improvisation may seem to be spontaneous, managers can foster it through the deliberate development of certain processes and capabilities in an organization’s culture, team structure, and management practices.


How Crowdfunding Influences Innovation

Crowdfunding is changing how entrepreneurs bring new products to market. It has allowed thousands of innovating entrepreneurs to raise money, build brand awareness, and join a broader conversation with large numbers of potential backers — all while still in the product development process. But crowdfunding’s potential goes beyond financing and marketing. The people who back projects can also be important sources for product feedback and ideas.



Just How Smart Are Smart Machines?

Managers don’t expect to see machines displacing knowledge workers anytime soon. Instead, they expect computing technology to augment rather than replace the work of humans. But in the face of a sprawling and fast-evolving set of opportunities, what forms should that augmentation take? Davenport and Kirby, authors of “Only Humans Need Apply: Winners and Losers in the Age of Smart Machines,” examine what cognitive technologies managers should be monitoring closely and what they should be applying now.


Cognitive Technologies: The Next Step Up for Data and Analytics

This free on-demand webinar offers context for understanding cognitive technology offerings. It focuses on what technology capabilities will be available — and what tasks will still require human input. Topics include artificial intelligence, automation, and business rules for making cognitive technology functional. Presenters Thomas H. Davenport and Julia Kirby are co-authors of the forthcoming book Only Humans Need Apply: Winners and Losers in the Age of Smart Machines.


Leading by the Numbers

It can be difficult for finance professionals to transition to broader leadership roles. Leadership development, it turns out, is different for people from finance backgrounds. But five changes in how they approach their job can help them succeed when taking on broader roles in an organization. Those changes include transitioning from being the expert to being someone who leverages expertise, and being able to unleash their thinking to see that a problem can have multiple plausible solutions.


How to Reconnect for Maximum Impact

Reconnecting with people from previous chapters of one’s life (such as former colleagues, old friends, and other associates) is as valuable, if not more so, than connecting with currently active ties. But some reconnections are more beneficial than others. The challenge: selecting the best ones. The most valuable reconnections often turn out to be people who provide novelty, which can mean reaching out to reconnect with higher-status people or to people you didn’t know very well to begin with.


Turning Content Viewers Into Subscribers

Content websites can more readily convert site visitors into paying customers by prompting visitors to gradually increase their social engagement with the site — using a concept the authors call the “ladder of participation.” This means thinking strategically about using site engagement to improve conversion. It also means taking an active role in encouraging users to climb the ladder of participation and move quickly up its rungs.

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