Customers
To Cut Costs, Know Your Customer
In B2B, pandemic-driven cost initiatives should be guided by an intense focus on customer value.
Cost Control
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Analytics & Business Intelligence
Demystifying Data Monetization
Data on its own has value, but insights from that data substantially increase its value.
Suketu Gandhi, Bharath Thota, Renata Kuchembuck, and Joshua Swartz
New Product Development
Following the Digital Thread: A Digital Safety Net
Part 4 of our eight-part video series looks at how digital simulation makes product testing more efficient.
Mark Cotteleer, Joseph Mariani, and Jonathan Holdowsky
Financial Management & Risk
Saving Money Through Structured Problem-Solving
Closely observing how work is done in your business can yield many opportunities for improvements.
Nelson P. Repenning, Don Kieffer, and Michael Morales
Data & Data Culture
Big Data Fatigue?
Big data is far from a fad in modern business — it’s a method of managing information that’s here for the long haul.
Randy Bean
Financial Management & Risk
How to Manage Through Worse-Before-Better
Robin Cooper and Brian Maskell
Boards & Corporate Governance
Does Corporate Governance Matter?
There comes a time when corporate governance has little influence over performance, because competitive forces cut away at management fat.
Larry Yu
Quality & Service
Managing Product Returns for Competitive Advantage
Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.
James Stock, Thomas Speh, and Herbert Shear
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