Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Gizem Yalcin, Sarah Lim, Stefano Puntoni, and Stijn M.J. van Osselaer
A transportation and logistics company CEO discusses using AI to deliver biologics and vaccines safely and efficiently.
Sam Ransbotham and Shervin Khodabandeh
Major makeovers should benefit — and be noticed by — those who buy a company’s products and services.
Thomas H. Davenport and Andrew Spanyi
Fuse pairs engineers and scientists with providers and patients to improve health care.
Brent Stutz (Fuse by Cardinal Health), interviewed by Gerald C. Kane
For the IoT revolution to progress, data collection and data quality both must be greatly improved.
Daniel Gettens, Francisco Jauffred, and Daniel W. Steeneck
The success or failure of bringing the IoT into an organization depends on the commitment of its leadership.
Steve Schwinke (GM), interviewed by Michael Fitzgerald
Products connected to the Internet of Things are providing unprecedented levels of information.
Suketu Gandhi and Eric Gervet
An online questionnaire helps assess how well a company’s supply chain and sales operations are integrated.