Customer-centric companies have better success when it comes to organizational change.
People who are satisfied with the current way of doing business are not likely to transform it.
People are more likely to follow rules if there’s more variety in the order in which they do tasks.
Martha E. Mangelsdorf
What’s happening this week at the intersection of management and technology: A/B testing as a management tool; telepresence robotics for a more inclusive workforce; three rules for leading successful virtual meetings.
Managers have an opportunity to interrupt a sometimes vicious cycle between trust and commitment.