Customers
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi
Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.
Information Management
Latest
Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
Sam Ransbotham and Shervin Khodabandeh
IT Governance & Leadership
Tech and Ethics: The World Economic Forum’s Kay Firth-Butterfield on Doing the Right Thing in AI
Business — and society — should think of the governance of AI as an enabler rather than a constraint.
Sam Ransbotham and Shervin Khodabandeh
Analytics & Business Intelligence
Rethinking Performance Management for Post-Pandemic Success
Recalibrating metrics to assess work-from-home performance is essential to ensuring that remote work actually works.
Michael Schrage
Collaboration
How to Get Others to Adopt Your Recommendation
To sell your ideas, you have to understand what your particular audience needs to hear.
Nancy Duarte
Global Strategy
Mastering the Market Intelligence Challenge
Multinationals need to start viewing market intelligence as a strategic asset in emerging markets.
Murali D.R. Chari, Kimberlee Luce, and Inder Thukral
Collaboration
Halting the Corporate Brain Drain
Digital tools can reshape the relationship between organizations and retiring employees.
Gerald C. Kane
Financial Management & Risk
How Transparency Changes Business
The Winter 2016 issue of MIT SMR explores how transparency effects the power structure.
Martha E. Mangelsdorf
Leadership Skills
How to Manage Too Many Good Choices
It’s easier to make good decisions if you remove yourself from information overload and consider choices more abstractly.
Bruce Posner
Data & Data Culture
Are Data Scientists Really a Breed Apart?
What differentiates data scientists from other quantitative analysts? It’s partly their skill set and partly their mind set.
Leslie Brokaw
Leadership Skills
Why You Decide the Way You Do
Six scholarly articles offer intriguing insights into factors that can affect the decision-making process.
Bruce Posner
Analytics & Business Intelligence
Using Simulated Experience to Make Sense of Big Data
Simulations can help shrink the gap between what analysts try to explain and what decision makers understand.
Robin M. Hogarth and Emre Soyer
Analytics & Business Intelligence
How Big Data is Influencing Big Companies
A recent survey sheds light on what large organizations are actually doing with big data initiatives.
Renee Boucher Ferguson
Analytics & Business Intelligence
10 Insights: A First Look at The New Intelligent Enterprise Survey
Michael S. Hopkins, Steve LaValle and Fred Balboni
Innovation Strategy
Value-Creation, Experiments, and Why IT Does Matter
Information technology matters when a company works backward from the value it wants to create.
An Interview with Michael Schrage
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