Marketing

Content websites can convert visitors to paying customers by engaging them in a “ladder of participation.”

On February 23 and 24, MIT SMR is completely dropping the site’s paygates.

Companies looking to social media for guidance in decision making should be wary of the “filter bubble” effect.

If companies want to succeed at social business, they need to develop a culture that embraces social media.

The Winter 2016 issue of MIT SMR explores how transparency effects the power structure.

By tweeting, CEOs have an opportunity to initiate and influence online conversations.

How can companies adapt themselves to the demands of super-transparency?

Smartphone maker Xiaomi cultivates user pride through user-centered and open innovation.

At the Metropolitan Museum of Art, digital and social media is bringing art and treasures to the world.

“Lawsourcing” campaigns are helping smaller organizations advance legal and public relations goals.

An online questionnaire helps assess how well a company’s supply chain and sales operations are integrated.

Preparing the McDonald’s “Our Food. Your Questions.” campaign put the company through a kind of “culture shock.”

Switching from email communication to a social media platform can improve organizational networks — with benefits for employee performance.

How can enterprises balance the good and the bad of digital transparency?

Equifax credit reporting agency is beginning to incorporate unstructured data from sources such as social media.

Companies need to focus more on the people already invested in the brand, says the president and COO of Sprinklr.

How can companies counter negative perceptions of CSR efforts and have a credible dialogue with stakeholders?

Graphic presentations of data are making it easier for sales people to see how they’re performing.

Social media as a tool for brand promotion has its drawbacks, but a sound strategy can lead to business rewards.

With the explosion of new technologies comes a new universe of data — and Epsilon is helping businesses navigate it.