Frontiers

Exploring the Digital Future of Management

Today on the Frontiers of Management

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How Leading Organizations Are Getting the Most Value From IT

Paul R. Daugherty et al.

The most challenging path for systems evolution is also the most rewarding.

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How Digital Twins Are Reinventing Innovation

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Mark Purdy et al.

From faster drug trials to fully “conscious” cities, digital replicas are changing innovation.

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Why ‘Autos Plus Tech’ Is the Best Path for Automated Vehicles

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David R. Keith and John Paul MacDuffie

Auto companies or tech companies can’t develop winning mobility offerings on their own.

The New Leadership Playbook for the Digital Age

Douglas A. Ready et al.

The 2020 Future of Leadership Global Executive Study and Research Report finds that leaders may be holding on to behaviors that might have worked once but now stymie the talents of their employees. Organizations must empower leaders to change their ways of working to succeed in a new digital economy.

The Emotional Life of the Workforce

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Measuring Emotions in the Digital Age

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Daphna Motro et al.

Employers have learned that their employees’ emotional states contribute to productivity, sales, and culture. But how do you measure emotions when self-reporting is often inaccurate because respondents either aren’t aware of or don’t want to report their emotions? Facial recognition technologies may hold the answer, but there are significant privacy concerns to be addressed.

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Employee Emotions Aren’t Noise — They’re Data

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Sigal Barsade, interviewed by Frieda Klotz

Within organizations, emotions reveal not just how people feel but also what they think and how they will behave. Emotional culture gets communicated non-verbally in people’s facial expressions, vocal tone, and body language. You see it expressed by the people around you, including—or even most of all—managers. For companies, emotions are an important lever for improving employee satisfaction and productivity.

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Getting From Data to Impact

Open Access Brought to You By

Building great data and analytic models is a first step toward analytically driven decision making. But putting analytics applications into operation is a challenge. Open access to these three articles from MIT Sloan Management Review about operationalizing analytics is provided courtesy of SAS.

What to Expect From Agile

Julian Birkinshaw

What happens when a large, established bank decides to adopt agile as a management model?

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Blockchain Pros and Cons

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Blockchain Isn’t as Unbreakable as You Think

Stuart Madnick

Blockchain is vulnerable in some ways that conventional systems are — and in ways all its own.

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Unleashing the Power of Blockchain in the Enterprise

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Don Tapscott and Ricardo Viana Vargas

If companies want to compete with blockchain, they must first cooperate to develop standards.

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What Problems Will You Solve With Blockchain?

Teppo Felin and Karim Lakhani

Organizations need to focus on how blockchain can be used to support their unique strategies.

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Seeing Beyond the Blockchain Hype

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Christian Catalini, interviewed by Paul Michelman

The transformative potential of blockchain is real, but so are the challenges to its implementation.

Frontiers of Customer Service

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Why ‘Autos Plus Tech’ Is the Best Path for Automated Vehicles

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David R. Keith and John Paul MacDuffie

The future of mobility with automated vehicles isn’t autos versus tech, but autos plus tech: collaborations that weave together products, services, and business models to meet the needs of individual users across wide-ranging use cases.

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