Frontiers

Exploring the Digital Future of Management

Today on the Frontiers of Management

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Key Words for Digital Transformation

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Adobe has transformed itself by embracing the technological forces that could have been the harbingers of its demise.

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The Public Sector Can Teach Us a Lot About Digitizing Customer Service

Australian social service agencies are taking the lead in using bots to improve services.

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What Cloud Localization Means for Organizations

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Cloud computing with rigid borders and boundaries will become a reality in the near term.

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Data Sharing

Trapped in the Data-Sharing Dilemma

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December 5, 2018 | Jan Krämer, Daniel Schnurr, and Michael Wohlfarth

There are clear benefits for companies allowing website users to login with social media platforms such as Facebook, Twitter, Amazon, and Google. But the ease of user access that social logins make possible comes at a price: The platforms learn a great deal more about users’ buying and searching behavior via these agreements — information that could wind up helping the company’s competitors (including the platform itself) down the line.

“Cultivating Today’s Virtual Teams”

This collection of MIT SMR articles delves into how today’s employees operate anywhere and everywhere, thanks to technology and flexible work environments. (Registration required.)

Articles included in this collection:

Five Ways to Improve Communication in Virtual Teams
By N. Sharon Hill and Kathryn M. Bartol

Should Your Company Embrace Coworking?
By Gretchen M. Spreitzer, Lyndon E. Garrett, and Peter Bacevice

The Unique Challenges of Cross-Boundary Collaboration
By Amy Edmondson, interviewed by Frieda Klotz

Cultivating Today’s Mobile Workforce - PDF

Brother

Free download of this collection MIT SMR articles is brought to you by Brother Business Solutions.

Putting AI to Good Use

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Artificial Intelligence Brings Out the Worst and the Best in Us

As AI develops better decision-making skills, leaders may feel threatened and push back.

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Every Leader’s Guide to the Ethics of AI

Until regulations catch up, AI-oriented companies must establish their own ethical frameworks.

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Using Artificial Intelligence to Promote Diversity

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What if, instead of perpetuating harmful biases, AI helped us overcome them?

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Can We Solve AI’s ‘Trust Problem’?

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Makers of AI applications should stop overpromising, be transparent, and consider certification.

What’s Next For the Gig Economy

The Uncertain Status of Gig Work

December 11, 2018 | Bruce Posner

Many workers value the flexibility and income that gig work provides; customers like being able to find people to do things they want done. However, the extent to which gig workers, typically self-employed individuals, should be afforded the legal rights of employees has yet to be fully resolved in many jurisdictions.

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Securing Your Systems

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Digital Communication

Using Digital Communication to Drive Digital Change

Leaders trying to get their organizations to adopt new technologies or ways of thinking tend to kick things off with inspirational speeches, but then communication grinds to a halt. The lack of information leads to doubt, cynicism, and anxiety — emotions that quickly become obstacles to change. To fix this problem, leaders should model the behaviors they want to see, using digital tools to deliver a steady stream of messages to employees and gathering and responding to feedback.

How Should Companies Talk to Customers Online?

Digital customer service is becoming more widely adopted, but one place it falls short is in the language and phrases it uses. Many digital service platforms use words that alienate customers rather than engage them; selecting customer-centric language for chatbots and service platforms can make a significant difference in customer satisfaction.

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New Ways to Gauge Talent and Potential

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While most organizations still rely on traditional methods such as résumé screenings, job interviews, and psychometric tests to find the right people and match them with the right roles, three new approaches to talent identification are quickly gaining traction. Gamified assessments, digital interviews, and candidate data mining have the potential to make hiring more precise and less biased, as long as they’re used responsibly.

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