Frontiers

Exploring the Digital Future of Management

Today on the Frontiers of Management

Focused On Strategy

Platforms That Grow Are More Than Matchmakers

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Jeffrey L. Sampler

For platform businesses, matchmaking isn’t everything. They’re also risk minimizers for buyers and sellers.

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Why the Data Marketplaces of the Future Will Sell Insights, Not Data

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Munther Dahleh, interviewed by Elizabeth Heichler

MIT professor Munther Dahleh proposes a marketplace for data that bases the cost of data on the financial value it generates

Cyberspace security concept.

Humanizing Tech May Be the New Competitive Advantage

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Bala Iyer et al.

Technology leaders need to take a new approach to regain user trust.

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The 2018 MIT SMR Digital Leadership Report

Coming of Age Digitally

June 5, 2018 | Gerald C. Kane, Doug Palmer, Anh Nguyen Phillips, David Kiron, and Natasha Buckley

In the 2018 Digital Business Report, MIT SMR and Deloitte find that digitally maturing organizations encourage distributed leadership and a healthy appetite for experimentation.

When Transformation Is Imminent

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Three Signals Your Industry Is About to Be Disrupted

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Megan Beck and Barry Libert

Emerging technology and new business models have created new ways of serving customers and allowed digital leaders to disrupt traditional companies. Disruption rarely comes out of nowhere, however: There are common patterns to learn from and three major signals to recognize in evaluating the risk for your industry.

Business, Technology, and Ethics: The Need for Better Conversations

R. Edward Freeman and Seth Lashley

The fusion of business, technology, and ethics is unfolding at a rate that appears to outstrip our ability as citizens to have meaningful and careful conversations about the effects of our actions on others. At the same time, the civic processes that should encourage innovative solutions to new problems appear to be broken. What we need is a commitment to honestly talk about the challenges technology now poses.

Digital Communication

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Focusing on the Customer

Putting Customer Experience at the Center of Digital Transformation

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July 3, 2018 | Bernardo Rodriguez

When it comes to transformation, many organizations struggle with a dilemma of digital growth happening at the expense of customer satisfaction. By moving to a platform-based approach, companies can align tech investments and new features with the customer experience.

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Leading With Next-Generation Key Performance Indicators
Michael Schrage and David Kiron

MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.

Digital KPIs

Measure Your KPI Alignment

Are you on the path toward strong KPI alignment? Take this self-assessment to uncover challenges and opportunities based on your score.

Interactive: Customer-Focused KPIs Fuel the Future of Business

What sets leading companies apart is not so much the number of metrics they track but how they use them to better engage customers — and thereby grow their businesses.

Technology, Speed, and Efficiency

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Beyond the Speed-Price Trade-Off

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Jason Acimovic et al.

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.

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Can Your Supply Chain Hear Me Now?

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Brian Subirana et al.

Conversational commerce has the potential to transform the business supply chain.

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Implement First, Ask Questions Later (or Not at All)

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Stephen J. Andriole

Competitive speed and cheaper apps spell the end to requirements gathering and testing for new tech.

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