Crisis Management
Survival Under Stress
Adapting to rapid structural change requires exploration, not contraction.
Volume 44, Issue #1
Fall 2002 Issue
FALL 2002 VOL. 44 · NO. 1 Survival Under Stress Adapting to rapid structural change requires exploration, not contraction.[gate_icon post_id=”3275″] By Christopher Meyer The Mysterious Art and Science of Knowledge-Worker Performance As far back as 1959, Peter Drucker insisted on the need to pay more attention to knowledge work and the people doing such work. […]
Developing Strategy
Risk Management in Practice
The use of risk-assessment tools is far from pervasive.
Customers
New Views on Digital CRM
Managers’ opinions vary about the goals and value of Internet marketing.
Ethics
Voluntary Actions After Enron
How some companies are responding to recent corporate scandals.
Managing Your Career
Does E-Mail Escalate Conflict?
The idiosyncratic aspects of electronic mail can obviate resolution.
Marketing Strategy
Surprise as a Marketing Tool
Customer delight might not always lead to long-term satisfaction and loyalty.
