Volume 44, Issue #1
Fall 2002 Issue
FALL 2002 VOL. 44 · NO. 1 Survival Under Stress Adapting to rapid structural change requires exploration, not contraction.[gate_icon post_id=”3275″] By Christopher Meyer The Mysterious Art and Science of Knowledge-Worker Performance As far back as 1959, Peter Drucker insisted on the need to pay more attention to knowledge work and the people doing such work. […]
Developing Strategy
The Great Leap: Driving Innovation From the Base of the Pyramid
Stuart L. Hart and Clayton M. Christensen
Technology Implementation
Building IT Infrastructure for Strategic Agility
Peter Weill, Mani Subramani and Marianne Broadbent
Talent Management
The Mysterious Art and Science of Knowledge-Worker Performance
Thomas H. Davenport, Robert J. Thomas and Susan Cantrell
Crisis Management
Survival Under Stress
Adapting to rapid structural change requires exploration, not contraction.
Christopher Meyer
Marketing Strategy
Surprise as a Marketing Tool
Customer delight might not always lead to long-term satisfaction and loyalty.
Peter Gwynne
Managing Your Career
Does E-Mail Escalate Conflict?
The idiosyncratic aspects of electronic mail can obviate resolution.
Lauren Keller Johnson
Ethics
Voluntary Actions After Enron
How some companies are responding to recent corporate scandals.
Peter Gwynne
Customers
New Views on Digital CRM
Managers’ opinions vary about the goals and value of Internet marketing.
Lauren Keller Johnson
Developing Strategy
Risk Management in Practice
The use of risk-assessment tools is far from pervasive.