Winter 2005

Volume 46, Issue #2

Winter 2005 Issue

Explore the full issue below.

January 01, 2005

Twitter Facebook Linkedin

Table of Contents

Collaboration

Will Web Services Really Transform Collaboration?

Andrew McAfee

January 15, 2005

Supply Chains & Logistics

E-Procurement

RESEARCH BRIEF: Emerging supply-chain e-technologies provide opportunities for growth –

P. Fraser Johnson and Robert D. Klassen

January 15, 2005

Customers

Managing Corrosive Customers

Strategies for mitigating the negative effects of nasty on-the-job encounters.

Lauren Keller Johnson

January 15, 2005

Marketing Strategy

How Companies Turn Buzz Into Sales

The good word from devoted customers may not always be the most effective promotional tool.

Larry Yu

January 15, 2005

Quality & Service

What Quality Means Today

Leadership and management innovation must drive a comprehensive ethos of excellence.

Armand V. Feigenbaum and Donald S. Feigenbaum

January 15, 2005

Virtual Workspace Technologies

Arvind Malhotra and Ann Majchrzak

January 15, 2005

Boards & Corporate Governance

The Changing Face of Corporate Boards

Edward E. Lawler III and David L. Finegold

January 15, 2005

Boards & Corporate Governance

Should the CEO Be the Chairman?

Jay W. Lorsch and Andy Zelleke

January 15, 2005

Global Strategy

The Entrepreneur’s Path to Global Expansion

Walter Kuemmerle

January 15, 2005

Boards & Corporate Governance

Are Professional Board Directors the Answer?

Eugene H. Fram

January 15, 2005

Technology Implementation

Managing Your Portfolio of Connections

Thomas B. Lawrence, Eric A. Morse and Sally W. Fowler

January 15, 2005

Talent Management

Getting New Hires Up to Speed Quickly

Keith Rollag, Salvatore Parise and Rob Cross

January 15, 2005

Technology Implementation

Evolving From Information to Insight

Glover Ferguson, Sanjay Mathur and Baiju Shah

January 15, 2005

Collaboration

In Praise of Cultural Bias

David J. Pauleen and Peter Murphy

January 15, 2005

IT Governance & Leadership

A Matrixed Approach to Designing IT Governance

Peter Weill and Jeanne W. Ross

January 15, 2005

Innovation Strategy

Memo to Marketing

Peter Lorange

January 15, 2005

Marketing Strategy

Achieving the Ideal Brand Portfolio

Sam Hill, Richard Ettenson and Dane Tyson

January 15, 2005

Climate Change

The Roots of Sustainability

A business case for sustainability requires more difficult change than most are ready to consider.

John R. Ehrenfeld

January 15, 2005