Supply Chains & Logistics
E-Procurement
RESEARCH BRIEF: Emerging supply-chain e-technologies provide opportunities for growth –
P. Fraser Johnson and Robert D. Klassen
Customers
Managing Corrosive Customers
Strategies for mitigating the negative effects of nasty on-the-job encounters.
Lauren Keller Johnson
Marketing Strategy
How Companies Turn Buzz Into Sales
The good word from devoted customers may not always be the most effective promotional tool.
Larry Yu
Quality & Service
What Quality Means Today
Leadership and management innovation must drive a comprehensive ethos of excellence.
Armand V. Feigenbaum and Donald S. Feigenbaum
Boards & Corporate Governance
The Changing Face of Corporate Boards
Edward E. Lawler III and David L. Finegold
Technology Implementation
Managing Your Portfolio of Connections
Thomas B. Lawrence, Eric A. Morse and Sally W. Fowler
Talent Management
Getting New Hires Up to Speed Quickly
Keith Rollag, Salvatore Parise and Rob Cross
Technology Implementation
Evolving From Information to Insight
Glover Ferguson, Sanjay Mathur and Baiju Shah
IT Governance & Leadership
A Matrixed Approach to Designing IT Governance
Peter Weill and Jeanne W. Ross
Climate Change
The Roots of Sustainability
A business case for sustainability requires more difficult change than most are ready to consider.