Analytics

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Sponsor's Content | How IT Taps Big Data to Optimize Digital Operations and Drive Business Advantage

  • MIT SMR Connections | Custom Research Report

New research by MIT SMR Connections and NETSCOUT shows that most IT leaders are well advanced along the analytics maturity curve when it comes to tapping data to manage and improve IT infrastructure. The practitioners deriving the most value from data are most likely to have the broadest view of where analytics can be implemented across both IT and business operations — and they are also most likely to view attention to data quality as the most important priority for action.

Sponsor's Content | Data, Analytics, & AI: How Trust Delivers Value

  • MIT SMR Connections | Content Commissioned by SAS

New research by MIT SMR Connections and SAS shows that organizations with advanced use of analytics and AI are intentionally building a foundation of trust across three critical dimensions to gain value from these technologies. Those applying analytics that incorporate AI-based technologies are fostering trust in data quality, safeguarding data assets and customer privacy, and developing organizational cultures that trust data-driven decisions.

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The Public Sector Can Teach Us a Lot About Digitizing Customer Service

Digital customer service agents (known as virtual assistants, chatbots, or softbots) are typically used to sift through and process only the most straightforward customer inquiries, such as requests for basic information. At most companies, complex issues get passed along to human agents. In that regard, public sector agencies in Australia are ahead of the curve: They are using digital agents to handle complex inquiries from citizens, and businesses stand to learn much from these applications.

Think Critically About the Wisdom of Experts

Leaders and managers must inevitably consult the analysis, advice, and research of people whose expertise exceeds their own in a variety of domains. Getting the most from that perspective means understanding precisely how to question the experts’ wisdom, no matter what form it takes. Eight specific lessons can help leaders and managers use others’ expertise to the greatest possible advantage in everyday business decisions.

New Ways to Gauge Talent and Potential

While most organizations still rely on traditional methods such as résumé screenings, job interviews, and psychometric tests to find the right people and match them with the right roles, three new approaches to talent identification are quickly gaining traction. Gamified assessments, digital interviews, and candidate data mining have the potential to make hiring more precise and less biased, as long as they’re used responsibly.

A More Profitable Approach to Product Returns

A relatively small number of purchase and return metrics can accurately predict customer profitability — and the likelihood of policy abuse. By using analytics to identify the few customers who cost the company the most money by abusing return policies before they make their next purchase, companies can prevent abusive returns, avoid PR disasters, and boost their profitability.

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Driving Operational Cost Savings With the Internet of Things

AI and IoT offer significant benefits — as yet untapped — for facilities maintenance. In most large companies, maintenance and repair is done piecemeal with tremendous inefficiency, something automated, data-centered management practices could reduce. Operations executives should take notice, because the companies that allocate resources toward putting technology to work in this area are likely to gain an important competitive advantage.

Stephen Curry, the Golden State Warriors, and the Power of Analytics at Work

Organizations across an increasing number of sports and levels of competition are capitalizing on data to gain a competitive edge. Indeed, few industries have implemented data-driven decision making as successfully as sports. And learnings from the sports analytics revolution are applicable to a broad range of other industries.

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Sales Gets a Machine-Learning Makeover

New advances in machine learning are allowing sales teams to manage huge amounts of data to become more effective and efficient. Our research suggests three main ways machine learning is being successfully integrated into sales processes. First, it allows for a scientific approach that clarifies opaque parts of the sales process. Second, it enables more-effective data-driven experimentation. Third, it automates administrative duties that take time away from higher-value tasks.

MIT for Managers: Goodbye Traffic Lights?

  • Blog
  • Read Time: 4 min 

The next time you’re sitting at a red light, savor the moment. If researchers from MIT’s SENSEable City Lab and the Ambient Mobility Lab have their way, your hours of waiting at traffic lights could be numbered. In an article published in PLoS One, a team led by MIT’s Carlo Ratti and Paoli Santi describe a system in which automobiles and transportation infrastructure would interact though an algorithm that would manage the safe flow of cars through busy intersections.

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