Business Process Optimization

No amount of tech investment can outweigh closing the human performance gap — the best defense against cyberattacks.

AI strategy will only get big results if companies focus on what AI can do at scale.

Using systematic processes to prototype, test, and launch ideas can help you scale agile benefits.

Major makeovers should benefit — and be noticed by — those who buy a company’s products and services.

Companies should focus organizational energy on hypothesis testing rather than on goal setting.

Travel marketers need to recognize and embrace analytical sophistication.

Burdened by an overabundance of KPIs, the health care sector can look to machine learning to force a focus on the metrics that matter most.

Retail companies that neglect machine learning do so at their peril.

Executives in the automotive sector believe that machine learning can help them achieve their marketing goals, but that doesn’t necessarily mean they invest in that ambition.

Organizations need to focus on how blockchain can be used to support their unique strategies.

Leaders at the forefront of making organizations AI-driven have seven key attributes.

While executives agree that cognitive technologies are a disruptive force, few companies have a strategy to address them.

IT alignment can produce organizational inertia — unless it’s accompanied by the right culture.

Part 1 of our eight-part video series explores how integrated digital technologies can transform business.

For many leaders, the allure of best practices is strong and their expectations for results are unrealistic.

Our eight-part video series explores how integrated digital technologies can transform business.

There are four different paths companies can take to become top performers in the digital economy.

Many manufacturers can benefit from sharing process innovations rather than keeping them secret.

When it comes to digital transformation, digital is not the answer. Transformation is.

Design thinking needs better alignment with the dynamics of established businesses.