Customers
Making Magic With Gen AI: Capital One’s Prem Natarajan
On the Me, Myself, and AI podcast, Capital One’s Prem Natarajan explains AI’s role in enhancing the customer experience.
Financial Services
Latest
Technology Innovation Strategy
Investing in a Tech Platform to Enable Better Banking
The CEO and COO of DirectBooks discuss the innovation approach behind the financial communications platform.
Content sponsored by Tata Consultancy Services
Meeting the Imperative for an Organizational Sense of Purpose
Two experts explain how and why financial services companies should develop purpose-led strategies.
Diversity & Inclusion
How Empathy and Competence Promote a Diverse Leadership Culture
If more women are to be promoted into leadership posts in the financial services industry, a cultural change is needed.
Developing Strategy
Is Blockchain a Disruptive or a Sustaining Innovation? What Experts Say
Strategists discuss whether blockchain will be a disruptive or sustaining innovation for the financial sector.
AI & Machine Learning
Predicting Volatility and Risk: Nasdaq’s Doug Hamilton
Nasdaq’s Douglas Hamilton explains how his AI research team supports business units for the global exchange operator.
Content Sponsored by SAS
Adopting AI: Ensuring Technical Readiness
Learn about technical readiness for AI in this free webinar with experts from IDC, Grupo Financiero Banorte, and SAS.
Boards & Corporate Governance
Rethinking Diversity Measures in the Finance Industry
The financial industry’s use of ownership and board membership statistics to measure diversity is insufficient.
Content sponsored by Tata Consultancy Services
Creating Collaborative Ecosystems to Transform Customer Experience
Two thought leaders discuss building strong banking, financial services, and insurance ecosystems.
Content sponsored by Tata Consultancy Services
Executive Viewpoint: Toward Digital Financial Inclusion
The world’s unbanked populations represent a compelling social need and a tremendous economic opportunity.
Business Models
Navigating the Contested Rise of Fintech
Fintech adoption carries threats as well as opportunities. Managers’ decisions must evaluate both.
Financial Management & Risk
Will Stock Market Volatility Simmer or Spike?
Will the stock market remain volatile in coming years, or are calming forces on the way?
Technology Implementation
Will Blockchain Transform Emerging Markets?
The MIT SMR Strategy Forum examines how blockchain and cryptocurrency might impact developing countries in the global economy.
AI & Machine Learning
How Banks Can Lead the Shift to AI-First
Banks need a clear AI strategy to get digital transformation right.
Business Models
Could the Big Technology Companies of Today Be the Financial Advisers of Tomorrow?
Trust in its brand (and its reach) positions Amazon to expand into financial services.
Technology Innovation Strategy
MetLife Centers Its Strategy on Digital Transformation
In response to demographic and technology changes, MetLife centers its business model on digital.
Analytics & Business Intelligence
Customer Relationships Get the Data Treatment
A new data tool from South Africa’s Nedbank helps its clients understand their customers better.
Analytics & Business Intelligence
A Data-Driven Approach to Customer Relationships
South Africa’s Nedbank uses analytics to help its clients reassess their customer relationships.
Content Sponsored by EY
The Science of Winning in Banking: Competing on Analytics
Many financial firms in South Africa are investing in analytics technologies and human capital to build capabilities that strengthen customer relationships and set the stage for long-term growth through data-driven services.
AI & Machine Learning
Want to Improve Your Portfolio? Call a Scientist
While the financial services industry is increasingly turning to data and analytics, educating its non-quant managers is proving to be a challenge.
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