Customer Service
McAfee: ‘Customer Service in the Digital Age: The Eternal Lament’
Why are companies still using snail mail to deliver information that customers need in real time?
Global Economy & Trade
Latest
Outsourcing
Your Next Supply Chain
How have strategies for supply chain design changed? Two leading thinkers offer insights.
An Interview with David Simchi-Levi and Charles H. Fine
Singapore well-positioned for technology innovation
A new report declares Singapore the nation best positioned to compete on the basis of innovation.
Better days for innovation ahead?
The economic news is gloomy — but some innovation-watchers are not.
Global Strategy
Rethinking Procurement in the Era of Globalization
Frank A.G. den Butter and Kees A. Linse
Marketing Strategy
International Perspectives on Counterfeit Trade
Executives’ perceptions of the motives of pirates and purchasers vary by country.
David Wagner
Emerging Markets
How to Win in Emerging Markets
Asia, Latin America and Eastern Europe are delivering strong revenue and profit growth.
Satish Shankar, Charles Ormiston, Nicolas Bloch, Robert Schaus and Vijay Vishwanath
Global Strategy
The Beneficent Dragon
The dangers associated with China’s ascendance are exaggerated.
Joseph Fuller
Emerging Markets
The Consequences of China’s Rising Global Heavyweights
Orit Gadiesh and Till Vestring
