Social distancing has renewed consumer interest in high-touch, full-service business models.
Unlikely collaborators are teaming up to provide higher-quality, lower-cost services.
Regina E. Herzlinger, interviewed by Steven C. DeMaio
Consulting is vulnerable to technology and market forces that are disrupting services everywhere.
Megan Beck and Barry Libert
The MIT SMR Strategy Forum examines how self-driving cars will affect Uber’s on-demand transportation success.
Developing new capabilities is the key to platform innovation that adds value to an organization.
For the IoT revolution to progress, data collection and data quality both must be greatly improved.