Trust

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How Digital Trust Drives Culture Change

  • Frontiers

  • Research Highlight
  • Read Time: 10 min 

Beliefs and behaviors in today’s virtual world blur the definitions and boundaries of responsibility for data privacy, which is reshaping consumers’ expectations of protection. Organizations seeking to adapt their culture toward better digital trust face many challenges but can benefit from four activities in their journey toward better digital trust.

The Enabling Power of Trust

Examining skill sets and mind-sets will help leaders understand what it means to be a leader in the digital economy. This will include requirements such as changing mastery, executing excellence, nurturing relationships, and, notably, building a culture of radical trust.

Get Things Done With Smaller Teams

There are many reasons why large programs fail, but one potential cause is that they simply break down under their own weight. Smaller teams move faster, iterate at a higher frequency, and innovate more for the company. There are ten specific ways that managers can nurture small teams in big organizations, from increasing visibility and accountability to being less formal when sharing information.

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Blockchain and the Clean, Smart Grid

  • Read Time: 6 min 

Some techies think that blockchain and “tamperproof databases” will revolutionize more than money: A blockchain platform for the energy sector could accelerate the transition to renewables. Blockchain can help by making tracking energy more granular, automated, and trusted, which can allow companies to better verify claims of carbon neutrality. It could also streamline financing and insuring new energy projects and even help create a new kind of energy market.

Why Businesses and Governments Need to Stop Trying to Secure Their Networks

Moving to a zero-trust network, where all the services an organization needs are hosted in the cloud, is the most secure IT option. Most network breaches are caused by human error: People forget their laptops in bathrooms and cabs, connect to insecure public Wi-Fi, click on emails they shouldn’t, and download attachments carrying malware. The only way to manage this threat is to dismantle the privileged intranet and treat every login as a potential threat.

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Achieving Trust Through Data Ethics

Eight out of 10 executives surveyed say that as the business value of data grows, the risks their companies face from improper handling of data increase exponentially. While digital advancements enable new opportunities for businesses to compete and thrive, they also create increased exposure to systemic risks. Success in the digital age will require a new kind of ethical review around how companies gather and use data.

Image courtesy of Flickr user Kliefi.

Designing the Soft Side of Customer Service

This article examines how three factors—emotions, trust and control—shape customer assessments of service experiences and their overall view of service providers. Drawing on research conducted at companies including Dell, the Seattle Supersonics and McKinsey & Company, the article posits that organizations seeking to excel in customer service need to attack the “soft side” of customer management with the same type of intensity they have previously used to reengineer workflow and supply chains.

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