The pandemic spurred a social reset, and companies must respond to customers’ and employees’ changed expectations.
Smaller, often more private and interactive online communities and platforms are reinventing the way brands and consumers connect.
Several principles can be applied to create reciprocal loyalty and benefits between organizations and gig workers.
The practices of astronauts offer a model for successfully adapting to remote and hybrid work.
Tanusree Jain and Louis Brennan
MIT SMR’s upcoming Executive Guide will discuss how companies can adapt to meet customers’ shifting expectations.
Many businesses are unaware that they’ve been creating an exodus from the office by limiting individual workspaces.
As consumers purchase access to goods rather than the goods themselves, their connections to brands will change.