Volume 43, Issue #4
Summer 2002 Issue
SUMMER 2002 VOL. 43 · NO. 4 The Behavior Behind the Buzzwords When an activity turns into a buzzword, the odds are high that managers will stop thinking consciously about the behavior they‘re trying to elicit and the best way to set expectations clearly. When it comes to the messy, human realities of management, a […]
Quality & Service
Beyond Better Products: Capturing Value in Customer Interactions
Mark Vandenbosch and Niraj Dawar
Talent Management
How Storytelling Builds Next-Generation Leaders
Storytelling has emerged as the preferred approach for teaching leadership effectiveness in many companies.
Douglas A. Ready
Technology Implementation
The Dynamic Synchronization of Strategy and Information Technology
C.K. Prahalad and M.S. Krishnan
Leadership Skills
Negotiating Lessons From the Browser Wars
In 1996, the Web-browser “wars”
James K. Sebenius
Developing Strategy
Strategy, Science and Management
Today’s world calls for less hypothesis testing and more systematic observation.
James Brian Quinn
Financial Management & Risk
Reducing the Risk of Acquisition
Identifying and addressing the environmental factors that can affect success
Peter Jacobs
Ethics
The Effect of Nonaudit Fees on Accounting Practices
Are companies that purchase ancillary services from their auditors more likely to manage earnings?
Mary Kwak
Talent Management
Comparing the Performance of External Successors
Hiring CEOs from outside the industry is a higher-risk, higher-reward proposition.
Mary Kwak
Leadership Skills
Thinking Styles of IT Executives
IT professionals may be uniquely positioned to see and affect a company’s “big picture.”
Lauren Keller Johnson
Executing Strategy
The Organizational Identity Trap
The answer to the question, “Who are we?” is complex, elusive and can confound strategic change.
Lauren Keller Johnson
Organizational Behavior
Rational Cheaters vs. Intrinsic Motivators
Monitoring employee behavior may not always have the desired effect.