Managers must understand which competencies they can safely outsource and which they should manage internally.

Outsourcing complex product development work subjects companies to significant uncertainty.

Companies should organize their service innovation processes to be more open to external ideas.

Increasingly, innovation is being applied to the development of new service offerings, business models, pricing plans and management practices.

Six practices can help companies implement licensing as part of an open innovation strategy.

People with optimistic dispositions get jobs more easily and get promoted more, research suggests.

Too little attention from head office executives can cause problems in global operations.

Jonathan Byrnes offers techniques to improve your organization’s profitability.

Internal knowledge markets can facilitate information sharing within large organizations.