Technology Innovation Strategy
A One-Stop Data Shop: The Lego Group’s Anders Butzbach Christensen
On the Me, Myself, and AI podcast, Lego’s head of data engineering explains its approach to digital transformation.
Artificial Intelligence
Latest
Skills & Learning
A Third Path to Talent Development: Delta’s Michelle McCrackin
Delta’s Michelle McCrackin discusses the airline’s in-house analytics training program on the Me, Myself, and AI podcast.
Sam Ransbotham and Shervin Khodabandeh
Technology Innovation Strategy
Our Guide to the Spring 2023 Issue
This issue of MIT SMR focuses on talent management, innovation strategies, and emerging technologies.
MIT Sloan Management Review
AI & Machine Learning
The No. 1 Question to Ask When Evaluating AI Tools
Understanding how AI algorithms are trained and validated can help decision makers pick the right tools and avoid risk.
Sarah Lebovitz, Hila Lifshitz-Assaf, and Natalia Levina
New Product Development
Out of the Lab and Into a Product: Microsoft’s Eric Boyd
On the Me, Myself, and AI podcast, Microsoft’s Eric Boyd discusses Azure and democratizing artificial intelligence.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Helping Doctors Make Better Decisions With Data: UC Berkeley’s Ziad Obermeyer
UC Berkeley’s Ziad Obermeyer discusses how machine learning and AI are being used for medical research and diagnoses.
Sam Ransbotham and Shervin Khodabandeh
Data & Data Culture
Action and Inaction on Data, Analytics, and AI
The human side of data continues to challenge companies.
Thomas H. Davenport and Randy Bean
Data & Data Culture
How AI Is Improving Data Management
Artificial intelligence is quietly improving the management of data, including its quality and security.
Thomas H. Davenport and Thomas C. Redman
AI & Machine Learning
When Algorithms Rule, Values Can Wither
Building responsible AI systems starts with recognizing that technology solutions implicitly prioritize efficiency.
Dirk Lindebaum, Vern Glaser, Christine Moser, and Mehreen Ashraf
AI & Machine Learning
How to Build Good AI Solutions When Data Is Scarce
New data-efficient AI techniques can help when developers lack sufficient volumes of labeled training data.
Rama Ramakrishnan
Skills & Learning
Individual AI Use Can Benefit Organizations
MIT SMR and BCG research team members discuss a recent artificial intelligence study at the Web Summit conference.
Allison Ryder
Data & Data Culture
Developing Successful Data Products at Regions Bank
Embedding data, analytics, and artificial intelligence into products has been a game changer for businesses.
Thomas H. Davenport and Randy Bean
AI & Machine Learning
Digital First, Physical Second: Wayfair’s Fiona Tan
Wayfair’s CTO describes how the e-commerce retailer uses AI and machine learning to support customers and manage risk.
Sam Ransbotham and Shervin Khodabandeh
Managing Your Career
Achieving Individual — and Organizational — Value With AI
The 2022 MIT SMR-BCG AI and Business Strategy report finds organizations get more value from AI when workers benefit too.
Sam Ransbotham, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu
Customers
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi
Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.
Sam Ransbotham and Shervin Khodabandeh
Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
What Machines Can’t Do (Yet) in Real Work Settings
Most companies that are using AI are deploying it for augmentation, not large-scale automation.
Thomas H. Davenport and Steven M. Miller
IT Governance & Leadership
Mature RAI Programs Can Help Minimize AI System Failures
A panel of experts weighs in on whether mature responsible artificial intelligence programs mitigate system failures.
Elizabeth M. Renieris, David Kiron, and Steven Mills
IT Governance & Leadership
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz
ADP’s Jack Berkowitz explains the benefits of having data strategy, data products, and AI oversight within the CDO role.
Sam Ransbotham and Shervin Khodabandeh
IT Governance & Leadership
To Be a Responsible AI Leader, Focus on Being Responsible
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Elizabeth M. Renieris, David Kiron, and Steven Mills
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