AI & Machine Learning
How to Build Good AI Solutions When Data Is Scarce
New data-efficient AI techniques can help when developers lack sufficient volumes of labeled training data.
Artificial Intelligence
Latest
Skills & Learning
Individual AI Use Can Benefit Organizations
MIT SMR and BCG research team members discuss a recent artificial intelligence study at the Web Summit conference.
Allison Ryder
Data & Data Culture
Developing Successful Data Products at Regions Bank
Embedding data, analytics, and artificial intelligence into products has been a game changer for businesses.
Thomas H. Davenport and Randy Bean
AI & Machine Learning
Digital First, Physical Second: Wayfair’s Fiona Tan
Wayfair’s CTO describes how the e-commerce retailer uses AI and machine learning to support customers and manage risk.
Sam Ransbotham and Shervin Khodabandeh
Managing Your Career
Achieving Individual — and Organizational — Value With AI
The 2022 MIT SMR-BCG AI and Business Strategy report finds organizations get more value from AI when workers benefit too.
Sam Ransbotham, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu
Customers
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi
Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.
Sam Ransbotham and Shervin Khodabandeh
Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
What Machines Can’t Do (Yet) in Real Work Settings
Most companies that are using AI are deploying it for augmentation, not large-scale automation.
Thomas H. Davenport and Steven M. Miller
IT Governance & Leadership
Mature RAI Programs Can Help Minimize AI System Failures
A panel of experts weighs in on whether mature responsible artificial intelligence programs mitigate system failures.
Elizabeth M. Renieris, David Kiron, and Steven Mills
IT Governance & Leadership
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz
ADP’s Jack Berkowitz explains the benefits of having data strategy, data products, and AI oversight within the CDO role.
Sam Ransbotham and Shervin Khodabandeh
IT Governance & Leadership
To Be a Responsible AI Leader, Focus on Being Responsible
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Elizabeth M. Renieris, David Kiron, and Steven Mills
Data & Data Culture
From Data to Wisdom: Novo Nordisk’s Tonia Sideri
Novo Nordisk’s Tonia Sideri explains how the pharma company uses AI to test new ideas before initiating tech projects.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Increasing AI Tool Adoption by Front-Line Workers
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Kate Kellogg, Mark Sendak, Suresh Balu, and Elizabeth Heichler
Business Models
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers and convert them to paying.
Barry Libert and Thomas H. Davenport
Analytics & Business Intelligence
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele
Land O’Lakes’ CTO explains how data and artificial intelligence help the organization support agricultural production.
Sam Ransbotham and Shervin Khodabandeh
Customers
Inventing the Beauty of the Future: L’Oréal’s Stéphane Lannuzel
L’Oréal’s Stéphane Lannuzel discusses artificial intelligence’s role in technology innovation in the beauty industry.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
AI-Based Innovations at Mayo Clinic
Disciplined experimentation is bringing the use of artificial intelligence into clinical health care at Mayo Clinic.
Thomas H. Davenport and Randy Bean
Automation
Precision Medicine in Pharma: Sanofi’s Frank Nestle
Sanofi’s Frank Nestle explains how the pharma company is using AI to improve drug discovery and development.
Sam Ransbotham and Shervin Khodabandeh
Innovation Strategy
RAI Enables the Kind of Innovation That Matters
A panel of experts weighs in on whether responsible artificial intelligence hampers AI-driven innovation efforts.
Elizabeth M. Renieris, David Kiron, and Steven D. Mills
Technology Innovation Strategy
Becoming an ‘AI Powerhouse’ Means Going All In
Plenty of organizations dabble with AI, but Mastercard’s capabilities — and confidence — set it apart.
Thomas H. Davenport and Randy Bean
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