Social distancing has renewed consumer interest in high-touch, full-service business models.
Harvard Business School’s Regina Herzlinger examines collaboration and innovation in health care.
Regina Herzlinger, interviewed by Steven DeMaio
From wearables to hotel desks that remind us to move around, connected objects are becoming a bigger part of consumers’ lives.
For the Lego Group, a close bond with user communities is not a pipe dream but a reality.
Yun Mi Antorini, Albert M. Muñiz, Jr. and Tormod Askildsen
Innovation often comes from tweakers who take existing ideas and turn them into something better.