Corporate Values
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Culture
Uncommon Sense: How to Turn Distinctive Beliefs Into Action
A company’s beliefs are often the most critical source of differentiation.
Culture
On the Rocky Road to Strong Global Culture
It’s not easy to build a strong culture worldwide. “Cultural hubs” beyond headquarters can help.
Ethics
Do Stronger Laws Prevent Corporate Crime?
Societal consequences give power to formal sanctions.
Customers
How to Prevent Your Customers From Failing
As companies use self-service technologies, responsibility for service quality shifts to customers.
Climate Change
The Keys to Rethinking Corporate Philanthropy
Effective philanthropy must be run as professionally as the core business.
Boards & Corporate Governance
Getting Credit for Governance
A study reveals how rating agencies weigh governance factors.
Leadership Skills
Leadership and the Fear Factor
Fear is a four-letter word in companies today, but CEOs” rhetoric of “love”
Organizational Structure
The Nonmarket Strategy System
For managers, the challenge of understanding nonmarket forces — government, interest groups, activists, and the public — is frequently more difficult than understanding the market environment. The author develops a strategy system of principles, frameworks, and action plans to deal with the issues, in-stitutions, interests, and information that characterize the nonmarket environment. He uses the concept of a rent chain, analogous to the value chain, to show how com-panies can participate in policy-setting processes and generate leverage to their own benefit.
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