MIT SMR’s 2018 report “Using Analytics to Improve Customer Engagement” surveyed more than 1,800 managers and interviewed executives at global companies and found that better customer engagement is linked to superior use of data and analytics.

Business success today requires taking part in open platform ecosystems. But too many world-class product and services companies find their platformization quests narrowly defined, and end up with constricted or conflicted implementations. The ability of information systems and devices to exchange data isn’t enough in and of itself. Instead, developing new capabilities is the key to platform innovation that will add value to an organization.

IoT promised, and delivered, a data deluge. But is the data any good? Survey results from MIT SMR’s recent internet of things research suggest that it is — but the most value goes to those who got into IoT early and have years of experience under their belt. The message to those considering IoT projects: Don’t wait.

In this webinar, the authors of MIT SMR‘s research report on the Internet of Things and a representative of one of the report’s primary examples, John Buccola, CIO of WASH Multifamily Laundry Systems, share experiences, findings, and insights from their exploration into how companies are deriving value from the Internet of Things.

IoT, a “worldwide platform of platforms,” offers power for companies who can capture its value. Watch as Professor Marshall Van Alstyne, author of Platform Revolution, offers insights on how platform strategy and IoT combine to produce value for all players in the ecosystem, using his research and real-life examples. Learn what what platform strategy is and how companies are using IoT to advance their platform strategies

What’s happening this week at the intersection of management and technology: Data analytics for a better work-life balance; cybercrime as a managerial mindset; how to put IoT data to work.

Many organizations are finding success with IoT projects by starting small, considering the short- and long-term value of initiatives, and looking at alternative ways to investigate issues for the information they need.

An infographic provides highlights of MIT SMR‘s 2016 Internet of Things report and illustrates the three key areas business leaders need to address in order to realize the IoT value proposition.

What’s happening this week at the intersection of management and technology: IoT implementation lessons; IBM’s AI primer for the White House; forecasting requires augmented intelligence.

The most powerful technology-driven transformation will move business beyond operational shifts and change how companies manage their relationships with the larger world.

Products connected to the Internet of Things are providing unprecedented levels of information. A webinar from MIT SMR covers how IoT is changing the way companies can think about what their customers want and how to design the products they need.

Today’s technology does allow global and instantaneous communication, but most of us still commute to offices for work every day. Why? Human aggregation, friction, and the interaction of our minds are vital aspects of work, especially in the creative industries. In a new webinar, MIT professor Carlo Ratti, director of MIT’s Senseable City Lab, discussed how new digital tools are emerging to measure human connections and behavior, and how workspace design can respond.

In a free webinar, James Heppelmann, president and chief executive officer of PTC, discusses how IoT is transforming companies’ organizational structures. He’ll illustrate the new need for companies to coordinate across product design, cloud operation, service improvement, and customer engagement, and some of the models for making the transition to a new structure, including centers of excellence and steering committees. The presentation is followed by a Q&A session with the presenter.

An inquiry into the design ethics of apps; making the business case for predictive analytics; 3D printing enters the business mainstream.

Many major cities recognize the opportunity to improve urban life with data analytics, and are exploring how to use information technologies to develop smarter services and a more sustainable footprint. Amsterdam, which has been working toward becoming a “smart city” for almost 7 years, offers insights into the complexities facing city managers who see the opportunity with data, but must collaborate with a diverse group of stakeholders to achieve their goals. The city’s chief technology officer, Ger Baron, makes it clear that their efforts are still early days: “I can give you the nice stories that we’re doing great stuff with data and information, but we’re very much at a starting point,” he says.

Wireless localization technology could result in smarter homes, more efficient business, and password-free WiFi.

Steve Schwinke, a member of the original design team for General Motors’ OnStar service and director of its Global Connected Customer Experience unit, says that GM is leveraging the Internet of Things to deliver products and services that consistently ensure the safety of its customers. “I always talk to my team about the Wayne Gretzky quote — skate to where the puck is going,” he says. “How good are we at really anticipating? What are the things that our customers need but don’t know they need?”

Siemens’ Gerhard Kress, director of the company’s Mobility Division, has extensive experience in using IoT data and analytics to predict and manage service challenges in the railway industry. He joins MIT SMR senior editor Bruce Posner to discuss how companies that move people and products can capitalize on the opportunity that IoT data offers. Kress will show how the age of Big Data lets transportation companies improve how they manage the multiple challenges affecting their operations.

In an on-demand webinar, Wolfgang Gruel and Frank Piller detail new experiments in personal transportation. Gruel and Piller say that transportation customers are on the cusp of having seamless travel experiences that synchronize all transit options: schedules, traffic conditions, and personal preferences. But making this vision a reality requires knitting together previously independent systems — in part through smart data and the Internet of Things.