Operational Strategy

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You Can’t Afford to Please Everyone

While giving customers what they want — and as rapidly as possible — may be a worthy goal for service organizations, Amy R. Ward at the University of Chicago’s Booth School of Business notes that businesses can’t always afford to do this. Her research uses probability to understand how best to align resources with customer demand and improve operational efficiency on a day-to-day basis.

How to Avoid Platform Traps

Many of today’s most successful technology businesses— including Apple, Facebook, and Uber — are built on a platform-based business model. But the increasing popularity of platform strategies masks a difficult truth: Such strategies are hard to execute well, and they are prone to several common pitfalls. Those platform traps include growth with no strategic focus, pursuing an intermediate approach between the mass market and a niche, and overlooking the value proposition of partners.

Are Predictive Analytics Transforming Your Supply Chain?

Some industries like health care and retail are starting to see the transformational potential of big data and predictive analytics, but the cost of hiring skilled employees and the complexity of an extended supply chain network are daunting. New research suggests that the convergence of data science, predictive analytics, and big data have the potential to transform the way supply chains operate.

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