Organizational Structure
The Best of This Week
Managing decisions in a pandemic, fighting burnout, and understanding generational differences.
Operational Strategy
Latest
Quality & Service
You Can’t Afford to Please Everyone
Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.
Amy R. Ward, interviewed by Frieda Klotz
Analytics & Performance
Demystifying Data Monetization
Data on its own has value, but insights from that data substantially increase its value.
Suketu Gandhi, Bharath Thota, Renata Kuchembuck, and Joshua Swartz
Outsourcing
Will Restricted U.S. Immigration Drive Business Operations Abroad?
The MIT SMR Strategy Forum examines whether restrictions on skilled immigration in the United States will cause business to shift operations overseas.
Business Model Innovation
How to Avoid Platform Traps
The increasing popularity of platform strategies masks a difficult truth: They are hard to execute well.
Carmelo Cennamo and Juan Santaló
Analytics & Strategy
Are Predictive Analytics Transforming Your Supply Chain?
New research suggests data science, predictive analytics and big data will transform supply chains.
Renee Boucher Ferguson
Outsourcing
The Impact of Technological Innovation on Outsourcing Decisions
When technology changes rapidly, outsourcing looks more attractive.
Larry Yu
Pricing & Promotion
The Art of Managing New Product Transitions
Feryal Erhun, Paulo Gonçalves and Jay Hopman
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