The spring 2022 issue of MIT SMR focuses on how companies use KPIs to measure performance. Plus: What happy, rude, or activist employees bring to the table; strategic thinking for uncertain times.
Companies that change processes to facilitate organizational learning with AI realize the biggest business value.
Small-scale piracy sometimes offers surprising benefits for IP rights holders.
B2B companies can seize new sales by charging for services they’ve been giving away.
Retailers can boost profits and prevent abuse by tailoring their return policies with analytics.
There’s a significant correlation between net profit growth and a corporate culture of innovation.
Many successful companies today leverage business model scalability to achieve profitable growth.
Boards need to take charge of share repurchases as part of the capital management strategy of their companies.
Accelerating compression of both revenues and profits in some businesses can be fatal, and fast.
An infographic provides highlights of the 2014 social business report and illustrates the importance of social maturity.
Letting unprofitable customers go is an option, but so is training them out of expensive behavior.
Almost any business can improve its pricing performance, if it broaches pricing in a structured way.
New research finds that investments companies make in information technology increase profitability and sales more than investments in advertising or R&D do.
Certain types of marketing techniques — those aimed at increasing customer lifetime value (CLV) — can be linked to stock price increases.
Customer-lifetime value is more than a metric; it’s a way of thinking and of doing business.