Which retail customers will return to in-person shopping as the economy reopens — and why?
Jonathan Knowles, Patrick Lynch, Russell Baris, and Richard Ettenson
Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.
James Stock, Thomas Speh and Herbert Shear
David R. Bell and Xavier Drèze
Kathleen Seiders, Leonard L. Berry and Larry G. Gresham
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