Operations

Boost profitability and customer satisfaction with strategies that cut subscription services’ last-mile delivery costs.

MIT SMR’s fall 2024 issue highlights the need for personal and organizational resilience amid global uncertainty.

OSHA’s longest-serving administrator discusses effective safety approaches and their impact on operational excellence.

Real options can help companies value resilience investments to maintain supply chain capabilities no matter the crisis.

Learn about current and future opportunities and use cases for artificial intelligence in logistics.

Factory inspections yield more thorough and honest assessments when protections for auditors’ safety are in place.

MIT Sloan Management Review’s summer 2024 issue highlights ways to better support customers, partners, and employees.

Selling value requires more than quantifying benefits. It demands a deep commitment to collaborating with customers.

CEOs who led their companies through serious cyberattacks share lessons learned and ways to boost your cyber resilience.

The dueling fortunes of two hot sauce companies demonstrate the power of strategic diversification.

There’s a widespread belief that U.S. companies are increasingly choosing to deglobalize. But is that really happening?

Two automation initiatives succeeded by scoring potential processes and combining technical and process knowledge.

Taking a three-stage approach can increase the likelihood of a successful digital transformation in manufacturing companies.

A new framework can help companies fine-tune their product demand forecasting by using human and AI agents in concert.

Todd Heimes of Amazon Business shares insights on procurement and digital transformation.

Mandatory sustainability reporting will help companies show investors how they intend to manage risk and create value.

Employees in connector roles can bridge the gaps between departments that often thwart data science project success.

To comply with new sustainability rules, consumer brands need much more visibility into products’ chemical compositions.

Geopolitics and supply chain resiliency are just two of the factors spurring some manufacturers to move back to the U.S.

This Strategy Guide offers expert insights and best practices for state-of-the-art compliance.