What determines whether or not an internal social media initiative brings business benefits?
Quy Huy and Andrew Shipilov
John Hagel, co-chairman of the Deloitte Center for the Edge, explains how social tools can increase productivity.
John Hagel (Deloitte Center for the Edge), interviewed by David Kiron
SAPs ten-year-old online network has nearly three million members.
Mark Yolton (SAP), interviewed by David Kiron
Featured this month in the Social Business Innovation Hub
Social Business at Kaiser Permanente: Using Social Tools to Improve Customer Service, Research and Internal Collaboration
Twitter, Facebook and an internal intranet are changing the way a health care provider communicates.
Vince Golla (Kaiser Permanente), interviewed by David Kiron
Online postings written for hire pose “a concrete threat to online communities” says a new paper.