Volume 43, Issue #3
Spring 2002 Issue
SPRING 2002 VOL. 43 · NO. 3 Is Your E-Business Plan Radical Enough? The authors maintain that an economic downturn offers the perfect opportunity to get back into the e-business game. That means resisting the temptation to fob off e-business onto the IT department and instead treating it as a long-term, strategic, integral part of […]
Leadership Skills
The Principles of Decision Making
Walking the fine edge between efficiency and consensus.
Larry Yu
Collaboration
Six Myths About Informal Networks — and How To Overcome Them
Rob Cross, Nitin Nohria and Andrew Parker
Developing Strategy
The Elements of Platform Leadership
Platform leadership is the ability of a company to drive innovation around a particular platform technology at the broad industry level.
Michael A. Cusumano and Annabelle Gawer
Quality & Service
Managing the Total Customer Experience
Leonard L. Berry, Lewis P. Carbone and Stephan H. Haeckel
Technology Innovation Strategy
The Evolution of the Organizational Architect
Chris Sauer and Leslie P. Willcocks
Collaboration
The Comparative Advantage of X-Teams
Deborah Ancona, Henrik Bresman and Katrin Kaeufer
Disruption
Foundations for Growth: How to Identify and Build Disruptive New Businesses
To maintain growth, a company must launch disruptive new businesses when its core units are strong.
Clayton M. Christensen, Mark W. Johnson and Darrell K. Rigby
Marketing Strategy
Pricing as a Strategic Capability
If pricing isn’t a strategic capability — a contributor to a company’s ability to implement its strategy — it’s probably a strategic liability.
Shantanu Dutta, Mark Bergen, Daniel Levy, Mark Ritson and Mark Zbaracki
Boards & Corporate Governance
The Perils of Power
Farsighted investors can check wayward founder-CEOs by creating strong and independent boards.
Mary Kwak
