Tassilo Festetics shares how in-house technology innovation is helping AB InBev enhance its products and service.
Amit Shah, president of 1-800-Flowers, explains why lifelong learners are the best technical talent.
Sam Ransbotham and Shervin Khodabandeh
To launch successful products that delight customers, companies need a new approach to data analytics.
Barbara H. Wixom, Ronny M. Schüritz, and Killian Farrell
Customer-centric companies have better success when it comes to organizational change.
Companies need to think about how they can become a customer destination.
Peter Weill and Stephanie Woerner
Join the co-authors of “Using Analytics to Improve Customer Engagement” and special guest Teddy Bekele as they show how analytical innovators are gathering and sharing data to build loyalty and keep customers.