Employee Communication

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The Truth About Behavioral Change

  • Research Feature
  • Read Time: 14 min 

In this article drawn from his new book, How Behavior Spreads, UPenn professor Damon Centola explains how the thinking about social networks is changing. Recent research reveals that depending on long-established concepts such as “weak ties” and “long bridges” to drive the adoption of new innovations and organizational change can be a prescription for failure.

The Quest to Create Utterly Normal Virtual Reality Experiences

Virtual reality is used today for job training, but that’s just the beginning. In a Q&A, Jeremy Bailenson, a leading expert in virtual reality, says that VR has the potential to be a much-improved video conference tool — one that’s good enough to reduce our need to commute. What Bailenson calls “avatar-based communication,” with eye contact and facial expressions, has the potential “to create the intimacy and non-verbal behavior that you get face to face.”

The Heavy Toll of ‘Always On’ Technology

Our electronic devices and expectations for immediate responses to communications are degrading our attention, with implications not just for productivity but also for mental health and stress levels in the workplace. That’s according to the 2016 book The Distracted Mind: Ancient Brains in a High-Tech World. In an interview, coauthor Larry D. Rosen says that research now shows that “the impact from so many interruptions on our mental and emotional functioning is vast, and it needs to be addressed.”

A New Era of Corporate Conversation

Social media technology is changing how managers and employees communicate and is breaking down traditional corporate heirarchy. To gain advantage from this trend, executives must recognize the value of dialogue and employees need to know that their leaders won’t punish them for expressing dissenting opinions. Executives will also need patience and a thick skin — but leaders who invest in truly open dialogue with their workforce will reap the long-term benefits.

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Executive Assistants for Everyone

Smartphones and cloud technology work in tandem to provide a prized perk to managers lower on the corporate ladder: The ability to pass repetitive, tedious scheduling tasks off to someone (or in this case, something) else. As digital agents become ubiquitous, their input will greatly enhance collaboration.

The Workplace of the Future

Thanks to technology, business is evolving into an office-less enterprise that’s more mobile and fluid than the “desk jobs” of the past. In a Q&A, Steelcase vice president of Strategy, Research and New Business Innovation Sara Armbruster explains how Steelcase is approaching the challenge as a supplier, changing how they conceptualize the physical environs of the workplace. “In our view, technology is actually a form of culture, a manifestation of our culture and what we value,” she says.

Image courtesy of Flickr user Lil Larkie.

Procedural Versus Strategic Approaches to Social Media

Is your company’s social media team grounded in the culture of your organization? Younger employees often have a procedural understanding of social media tools but need strategic vision, argues Boston College’s Jerry Kane. The most effective social media initiatives may be partnerships between younger employees experimenting with social media technologies while more experienced employees harness their enthusiasm and ideas to give them strategic direction.

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Set Up Remote Workers to Thrive

As increasing numbers of employees work remotely, companies need to find effective ways to manage internal communication and social interaction, and also to provide these employees with opportunities to become more visible.

Understanding informal decision networks

  • Blog

Business use of “social network analysis” is in the news — and is a topic featured in the Winter 2009 issue of MIT Sloan Management Review.

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