Interview

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How AI Can Amplify Human Competencies

The fear of robots eclipsing human power in society, in particular the workforce, has persisted for decades despite the moderate progress of artificial intelligence systems. For professor and robotics researcher Ken Goldberg, a hybrid human-machine workforce is much more likely to take shape, and in many industries, it has already begun.

The Quest to Create Utterly Normal Virtual Reality Experiences

Virtual reality is used today for job training, but that’s just the beginning. In a Q&A, Jeremy Bailenson, a leading expert in virtual reality, says that VR has the potential to be a much-improved video conference tool — one that’s good enough to reduce our need to commute. What Bailenson calls “avatar-based communication,” with eye contact and facial expressions, has the potential “to create the intimacy and non-verbal behavior that you get face to face.”

What Sets ‘Superbosses’ Apart From Other Leaders?

  • Interview
  • Read Time: 7 min 

In a Q&A, Sydney Finkelstein, the author of Superbosses: How Exceptional Leaders Master the Flow of Talent, notes that employees entering the workforce today have technological capabilities unmatched by any workforce before them. That’s changing the way leaders must operate. Today’s best leaders embrace technology as a management tool but retain a human touch, creating opportunities for the employees they manage and enabling flexible work practices.

Building a Robotic Colleague With Personality

Researchers are exploring how to create intelligent machines that work with us better as opposed to taking our place. Robots that can express human body language can have a positive effect on their human colleagues, enabling them to be more effective at their jobs, take on higher-level tasks, and realize psychological benefits. The overall result is a more productive human-robot team.

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The Unique Challenges of Cross-Boundary Collaboration

Technology has made business more globally connected than ever before. This is especially true for innovation projects, where diverse experts bring their specialized knowledge to play. But there’s a hitch: Many of today’s team projects have built-in hurdles because of differing communication styles, cultures, and professional norms. Leading this kind of “extreme teaming,” which often involves complicated hierarchies of power, demands both curiosity and humility.

Manufacturers Can Also Win in the Sharing Economy

  • Interview
  • Read Time: 8 min 

The sharing economy isn’t all bad news for manufacturers of big-ticket items such as cars. Research from Carnegie Mellon and UC Berkeley says that manufacturers will sometimes be able to charge higher prices to customers who are planning to rent out those goods. In a Q&A, one researcher says that when there’s heterogeneity in the market, meaning both a high-usage population and a low-usage population, circumstances are ripe for “a win-win-win for the borrower, the owner, and the manufacturer.”

Leading in a Time of Increased Expectations

Traditionally, big energy companies focused primarily on power generation, not customer-centricity. But that’s changing — and today’s digitally empowered customers have opinions about everything from where their energy should come from to when their bills should arrive. Lynn Good, CEO of Duke Energy Corp., reflects on guiding her company through this transformation.

Big Data and IT Talent Drive Improved Patient Outcomes at Schumacher Clinical Partners

Changing consumer expectations, new regulations, and an influx of patient data has created a perfect storm for health care organizations like Schumacher Clinical Partners to rethink how they leverage digital tools to better serve their patients and providers.

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Cultivating a Culture of Cross-Functional Teaming and Learning at CarMax

The days when buying a used car meant “kicking the tires” and wading through a hard sales pitch are gone. With customer expectations evolving in a rapidly changing digital environment, digital dealership CarMax’s product development teams are “all about developing customer-facing and associate-enabling technologies,” says CIO Shamim Mohammad — but the focus is on the teamwork, not the tech.

When People Don’t Trust Algorithms

Even when faced with evidence that an algorithm will deliver better results than human judgment, we consistently choose to follow our own minds. Why? MIT Sloan Management Review editor in chief Paul Michelman sat down with the University of Chicago’s Berkeley Dietvorst to find out.

Leading to Become Obsolete

Zhang Ruimin, the CEO and chairman of the Qingdao, China, white goods giant Haier Group Corp., has done what most chief executives dare not even dream about. He blew up nearly the entire administrative structure of a global manufacturing enterprise, eliminating the 10,000 management jobs that once held it together, and reshaped the organization into a network of entrepreneurial ventures run by employees.

Digital Innovation Lights the Fuse for Better Health Care Outcomes

In an interview with MIT SMR, Cardinal Health’s Brent Stutz describes how the company’s three-year-old innovation center, Fuse, uses a “fail fast and often” mindset toward innovation. “Our innovation process has three phases: explore, experiment, and then pilot. We have an opportunity to pull the plug at any time… I’m not afraid to try 42 things and only have six make it out the other end,” Stutz says.

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The Question Every Executive Should Ask

Gone are the days of centralized control of information and decision-making within organizations. With information now widely distributed among employees, Kaiser Permanente CEO Bernard J. Tyson says today’s executives face a critical question: “How do I charge up the organization so that we’re maximizing the intellects of all of our people?”

In the Hotel Industry, Digital Has Made Itself Right at Home

Doing business digitally isn’t an “add technology and stir” proposition. Success in digital business means fundamental changes in how you do business. Marriott International’s George Corbin knows this all too well. “For any company that is being disrupted by digital, it’s important that they not just be able to recognize if there’s a potential threat to its existing business,” he says. “The bigger challenge is, how and what do you change to make the transition from where it is to where it needs to be?”

What You Need to Know Before Starting a Platform Business

There’s a great deal of enthusiasm about platform strategies these days. Entrepreneurs pitch their startups as the next Uber, the next Facebook, or the next Airbnb, while executives in established companies are retooling their strategies around platforms to drive growth and compete digitally. But creating a successful platform business is not easy — as economists Richard Schmalensee and David S. Evans explain in this MIT Sloan Management Review interview.

Seeing Beyond the Blockchain Hype

Blockchain has recently taken center stage in the conversation about management’s digital makeover. Many believe the impact of blockchain on the ways organizations function and produce value may be greater than other technologies that have grabbed most of our recent attention — data and analytics, the cloud, even artificial intelligence.

The Heavy Toll of ‘Always On’ Technology

Our electronic devices and expectations for immediate responses to communications are degrading our attention, with implications not just for productivity but also for mental health and stress levels in the workplace. That’s according to the 2016 book The Distracted Mind: Ancient Brains in a High-Tech World. In an interview, coauthor Larry D. Rosen says that research now shows that “the impact from so many interruptions on our mental and emotional functioning is vast, and it needs to be addressed.”

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