Quality & Service
Know Your Own Strength
MIT Sloan Management Review’s summer 2024 issue highlights ways to better support customers, partners, and employees.
MIT Sloan Management Review’s summer 2024 issue highlights ways to better support customers, partners, and employees.
This issue of MIT SMR focuses on analytics, the challenges of advancing artificial intelligence, and business strategy.
Leaders play a key role in promoting the growth and development that can emerge after trauma.
Persuading employees to use data to make better decisions requires both top-down leadership and grassroots initiatives.
This short video teaches leaders how to speak in ways that strengthen both credibility and trust.
Managers who seem to be delivering others’ messages rather than acting autonomously can lose credibility and authority.
Paradoxical problems in business can yield to solutions when leaders think beyond apparent constraints.
A study points to evidence-based practices that can make employees feel safer speaking up about ethics concerns at work.
This issue of MIT SMR focuses on talent management, innovation strategies, and emerging technologies.
Taboo or undiscussable topics can make it impossible for teams to function. But they can fix that.
Timeless shortcuts to inefficiency, courtesy of a pre-CIA field manual for destroying enemy organizations from the inside.
Leaders can help employees manage problems by harnessing their capacity to think beyond the moment.
Branding, a process used by marketers, can also be used internally to build excitement for projects.
Digital innovation can require carefully balancing new capabilities and core competencies.
Faced with rapid global, social, and marketplace changes, companies need effective ways to adapt.
Companies should recognize and change conditions that cause bad management practices to persist.
Creating competitive advantage from data is elusive for many organizations.
When many employees work offsite, a corporate office can become a lonelier and less productive place.
With the explosion of new technologies comes a new universe of data — and Epsilon is helping businesses navigate it.
The crisis over corruption at FIFA offers useful pointers for managers.