AI & Machine Learning
How ChatGPT Can and Can’t Help Managers Design Better Job Roles
Research finds that managers who want to create better job roles can use an effective new assistant: ChatGPT.
AI & Machine Learning
Latest
Leading Change
Want More Clarity on Generative AI? Experiment Widely
Less than a year after the launch of ChatGPT, there’s a lot of uncertainty around how fast it will move into the workplace — but many experiments are already underway.
Lynda Gratton
AI & Machine Learning
Sound Business: The Promise of Audio Machine Learning Technologies
Emerging machine learning technology could enhance sound creation and the detection and analysis of acoustic signals.
Mark Purdy
IT Governance & Leadership
Managing RAI Requires a Central Team
A panel of experts weighs in on whether oversight of responsible AI should be entrusted to a single business function.
David Kiron and Steven Mills
Automation
Harnessing Grassroots Automation
With a modest amount of training, nontechnical employees can automate complex processes.
Ian Barkin and Thomas H. Davenport
IT Governance & Leadership
Generative AI at Mastercard: Governance Takes Center Stage
Even with its deep AI experience, Mastercard is feeling its way toward how it uses generative AI.
Thomas H. Davenport and Randy Bean
AI & Machine Learning
Using Federated Machine Learning to Overcome the AI Scale Disadvantage
FedML technology could help smaller companies train their machine learning models on larger, decentralized data sets.
Yannick Bammens and Paul Hünermund
New Product Development
Images and Inspiration With AI: Pinterest’s Jeremy King
On the Me, Myself, and AI podcast, Pinterest’s Jeremy King discusses the technology behind the image-based platform.
Sam Ransbotham and Shervin Khodabandeh
Skills & Learning
Learning From and With AI: Duolingo’s Zan Gilani
On the Me, Myself, and AI podcast, Duolingo’s Zan Gilani shares how AI personalizes the language app and motivates users.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
Improve Key Performance Indicators With AI
Researchers are seeing stronger business benefits when KPIs are adjusted with or created by AI tools.
Michael Schrage, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu
IT Governance & Leadership
Regulating AI Innovation: Aboitiz Data Innovation’s David Hardoon
On the Me, Myself, and AI podcast, Aboitiz Data Innovations CEO David Hardoon discusses regulation’s role in innovation.
Sam Ransbotham and Shervin Khodabandeh
IT Governance & Leadership
Building Robust RAI Programs as Third-Party AI Tools Proliferate
The 2023 MIT SMR-BCG responsible AI report finds that third-party AI tools pose increasing risks for organizations.
Elizabeth M. Renieris, David Kiron, and Steven Mills
AI & Machine Learning
The Impact of Generative AI on Hollywood and Entertainment
New AI tools can produce text, audio, and images. What does that mean for creative professionals? Two experts weigh in.
Thomas H. Davenport and Randy Bean
AI & Machine Learning
What, Me Worry?
MIT Sloan Management Review’s summer 2023 issue includes a look at the risks and potential rewards of generative AI.
Elizabeth Heichler
AI & Machine Learning
Predictive Models Can Lose the Plot. Here’s How to Keep Them on Track.
Algorithms sometimes fail to keep pace with changes in the environment and deliver poor-quality predictions as a result.
Vern L. Glaser, Omid Omidvar, and Mehdi Safavi
Innovation Strategy
Making Investments in AI: Samsung’s Hina Dixit
On the Me, Myself, and AI podcast, venture capitalist Hina Dixit shares her criteria for investing in AI startups.
Sam Ransbotham and Shervin Khodabandeh
Innovation Strategy
Three Lessons From Chatting About Strategy With ChatGPT
Two business strategists explore ChatGPT’s capacity for generating new ideas and strategies — and where it falls short.
Christian Stadler and Martin Reeves
Social Media
Trust and Fraud Detection at Scale: Instagram’s Stephanie Moyerman
Instagram’s Stephanie Moyerman discusses AI’s role in supporting social media safety on the Me, Myself, and AI podcast.
Sam Ransbotham and Shervin Khodabandeh
AI & Machine Learning
AI Is Helping Companies Redefine, Not Just Improve, Performance
Researchers discuss the potential benefits of using artificial intelligence to redefine KPIs and strategic measurement.
Michael Schrage, David Kiron, François Candelon, Shervin Khodabandeh, and Michael Chu
AI & Machine Learning
Moving Beyond Islands of Experimentation to AI Everywhere
It may make sense to start AI efforts with isolated experiments, but new structures are needed to reap broader benefits.