Technology Innovation Strategy
Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov
EBay’s chief artificial intelligence officer shares how the e-commerce platform uses AI to help both buyers and sellers.
Data, AI, & Machine Learning
Latest
AI & Machine Learning
AI on the Front Lines
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Katherine C. Kellogg, Mark Sendak, and Suresh Balu
Data & Data Culture
The Collaboration Muscle: LinkedIn’s Ya Xu
LinkedIn’s Ya Xu discusses leading the high-traffic site’s team of data scientists and delivering value to consumers.
Sam Ransbotham and Shervin Khodabandeh
Talent Management
Imagining Work Without Jobs
To gain agility, leaders must deconstruct jobs into tasks and deploy workers based on their skills.
Ravin Jesuthasan, John Boudreau, and Elizabeth Heichler
Security & Privacy
Preserving Privacy While Sharing Data
Using differential privacy to safeguard personal information when sharing data still requires a high level of expertise.
Simson L. Garfinkel and Claire McKay Bowen
Boards & Corporate Governance
Why Top Management Should Focus on Responsible AI
A panel of AI experts weighs in on whether responsible AI should be at the top of leaders’ management agendas.
David Kiron, Elizabeth Renieris, and Steven Mills
Data & Data Culture
Turning Sound Into Information: Warner Music Group’s Kobi Abayomi
Warner Music Group’s Kobi Abayomi shares how AI helps customers discover new music, and his approach to hiring data scientists.
Sam Ransbotham and Shervin Khodabandeh
Data & Data Culture
Framing Data Science Problems the Right Way From the Start
Data science project failure can often be attributed to poor problem definition, but early intervention can prevent it.
Roger Hoerl, Diego Kuonen, and Thomas C. Redman
AI & Machine Learning
Clinical AI Gets the Headlines, but Administrative AI May Be a Better Bet
Health care organizations are seeing significant savings using AI in administrative systems.
Thomas H. Davenport and Randy Bean
Skills & Learning
From Journalism to Jeans: Levi Strauss & Co.’s Katia Walsh
Katia Walsh discusses how Levi Strauss is upskilling and motivating employees to help drive its digital transformation.
Sam Ransbotham and Shervin Khodabandeh
Customers
How Do Customers React When Their Requests Are Evaluated by Algorithms?
Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Gizem Yalcin, Sarah Lim, Stefano Puntoni, and Stijn M.J. van Osselaer
Customers
How Data Is Humanizing Customer Experiences
Businesses must use data and analytics to better anticipate consumer needs and humanize digital interactions.
Rohit Kapoor
New Product Development
AI in Your Living Room: Peloton’s Sanjay Nichani
Sanjay Nichani discusses how Peloton Interactive is using computer vision technology in its newest home fitness product.
Sam Ransbotham and Shervin Khodabandeh
Organizational Transformation
How the Wrong KPIs Doom Digital Transformation
Successful digital initiatives require metrics that track business results, not technology use.
Michael Schrage, Vansh Muttreja, and Anne Kwan
Analytics & Business Intelligence
The Quest for a Killer KPI
Streamlined metrics can get people moving in the same direction and improve business performance.
Omri Morgenshtern, Robert Rosenstein, and Peter L. Allen
Executing Strategy
AI Can Change How You Measure — and How You Manage
Data-driven leaders are using machine learning to surface new KPIs and better align behaviors with strategic objectives.
David Kiron
New Product Development
Extreme Innovation With AI: Stanley Black & Decker’s Mark Maybury
Stanley Black & Decker’s CTO discusses responsible and sustainable AI and how the company uses AI to innovate.
Sam Ransbotham and Shervin Khodabandeh
Culture
How Al Spurs Employee Engagement and Innovation at Levi Strauss & Co.
During this LinkedIn live event, speakers from Levi Strauss & Co., MIT Sloan Management Review, and Boston Consulting Group outline how AI implementation improves corporate culture.
David Kiron, Shervin Khodabandeh, Katia Walsh, and Allison Ryder
Automation
Choreographing Human-Machine Collaboration: Spotify’s Sidney Madison Prescott
Sidney Madison Prescott explains how Spotify uses AI to free up workers to focus on more value-added, creative tasks.
Sam Ransbotham and Shervin Khodabandeh
Technology Innovation Strategy
Companies Are Making Serious Money With AI
Respondents to recent global surveys say their organizations are capturing substantial value from AI.