Operations

MIT Sloan Management Review’s summer 2024 issue highlights ways to better support customers, partners, and employees.

Selling value requires more than quantifying benefits. It demands a deep commitment to collaborating with customers.

CEOs who led their companies through serious cyberattacks share lessons learned and ways to boost your cyber resilience.

The dueling fortunes of two hot sauce companies demonstrate the power of strategic diversification.

There’s a widespread belief that U.S. companies are increasingly choosing to deglobalize. But is that really happening?

Two automation initiatives succeeded by scoring potential processes and combining technical and process knowledge.

Taking a three-stage approach can increase the likelihood of a successful digital transformation in manufacturing companies.

A new framework can help companies fine-tune their product demand forecasting by using human and AI agents in concert.

Mandatory sustainability reporting will help companies show investors how they intend to manage risk and create value.

Employees in connector roles can bridge the gaps between departments that often thwart data science project success.