As AI develops better decision-making skills, leaders may feel threatened and push back.
Australian social service agencies are taking the lead in using bots to improve services.
Alireza Nili, Alistair Barros, and Mary Tate
Online and off-line customer conversations about your brand require separate marketing strategies.
Brad Fay, Ed Keller, Rick Larkin, and Koen Pauwels
What if, instead of perpetuating harmful biases, AI helped us overcome them?