Online and off-line customer conversations about your brand require separate marketing strategies.
Brad Fay, Ed Keller, Rick Larkin, and Koen Pauwels
Australian social service agencies are taking the lead in using bots to improve services.
Alireza Nili, Alistair Barros, and Mary Tate
As AI develops better decision-making skills, leaders may feel threatened and push back.
What if, instead of perpetuating harmful biases, AI helped us overcome them?