Content Sponsored by SAS
Delivering Experiences That Win Business and Build Loyalty: Focus on Latin America
Survey findings: Latin American companies need to enhance CX quality and improve use of analytics.
Business Priorities
Latest
Content Sponsored by SAS
Delivering Experiences That Win Business and Build Loyalty: Focus on EMEA
A global survey finds that many EMEA-based companies need to improve customer-experience quality.
MIT SMR Connections
Organizational Behavior
Declare ‘Calendar Bankruptcy’ to Move Beyond Meeting-Driven Culture
The authors of a new book suggest tactics for changing a meeting-driven corporate culture.
Brian Elliott, Sheela Subramanian, and Helen Kupp
Boards & Corporate Governance
Why Top Management Should Focus on Responsible AI
A panel of AI experts weighs in on whether responsible AI should be at the top of leaders’ management agendas.
David Kiron, Elizabeth Renieris, and Steven Mills
Content Sponsored by SAS
CX Champions Share Their Secrets
Here’s a snapshot of what 2,600+ business leaders said about how their organizations approach CX.
MIT SMR Connections
Content Sponsored by SAS
Delivering Experiences That Win Business and Build Loyalty: CX Champions Share Their Strategies
This research report covers leading CX trends and offers expert advice for becoming a “CX Champion.”
MIT SMR Connections
IT Governance & Leadership
Leading Change With a Culture of Experimentation
California chief technology innovation officer Rick Klau discusses creating a culture of empowerment and experimentation.
Rick Klau, interviewed by Chris Clearfield
Corporate Social Responsibility
Cooperative Advantage: Rethinking the Company’s Purpose
Companies can better support individual and community well-being through a people-centered approach to profitability.
Leon C. Prieto and Simone T.A. Phipps
Developing Strategy
The Best of This Week
Accelerating strategy breakthroughs, transforming the supply chain, and contextualizing office space.
The MIT SMR Editors
Leading Change
The Age of Accelerating Strategy Breakthroughs
Companies that show the most agility and resilience in responding to the global pandemic pursue four main strategies.
John Romeo, Hanna Moukanas, and Greg Rung
Innovation Strategy
How Leaders Delude Themselves About Disruption: A Live Session at Disruption 2020
There are four common misconceptions that leaders often succumb to when thinking about disruptive innovation.
Scott D. Anthony, Michael Putz, and Paul Michelman
Content Sponsored by AWS
Migration to Innovation: Developing a Technology Plan to Execute Strategic Priorities
This guide from MIT SMR Connections and AWS takes leaders from strategy to a technology plan.
MIT SMR Connections
Developing Strategy
Why Company Culture Matters for Strategic Results
Good culture is critical for striking the balance between strategic alignment and organizational agility.
Donald Sull
AI & Machine Learning
The Perils of Applying AI Prediction to Complex Decisions
Artificial intelligence may look poised to tackle tricky business decisions — but it only works for certain sorts of problems.
Susan Athey, interviewed by Frieda Klotz
Performance Management
What Would Happen if Baseball Outlawed the Shift?
In baseball, analytics can help with defensive strategy—but using it may reduce fan engagement.
Ben Shields, Paul Michelman, and Jayson Stark
Climate Change
Critical Questions Live: Is It Up to Business to Save the Planet?
As government fails to act on climate change, experts debate whether business should take the lead.
Yossi Sheffi, Andrew Winston, and Paul Michelman
Climate Change
Is It up to Business to Save the Planet?
MIT SMR holds a live forum to debate the role of business in solving climate change.
Paul Michelman
Developing Strategy
Improving Your Bottom Line With Cybersecurity
Properly orchestrated, cybersecurity can reduce costs and increase revenue.
Matthew Doan
Developing Strategy
Buzzword Strategy Generator: Are You Developing Meaningful Strategies?
Is it solid strategy, or just buzzwords? Find out with our interactive strategy buzzword generator.
Collaboration
John Doerr on OKRs and Measuring What Matters
Setting ambitious goals is crucial for strategy execution and innovation.
John Doerr, interviewed by Donald Sull
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