
Supply Chains & Logistics
How E-Commerce Companies Can Reduce Returns
Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.
Research shows that product returns decrease when online shoppers receive orders in a single, consolidated delivery.
Wayfair’s CTO describes how the e-commerce retailer uses AI and machine learning to support customers and manage risk.
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Barry Libert, CEO of AIMatters, describes how subscription models and a platform-first mindset can help organizations define valuable new offerings for customers.
While livestreamed shopping is booming in China, it has struggled to take off in the West.
Companies that change processes to facilitate organizational learning with AI realize the biggest business value.
Companies using e-commerce sites like Amazon must work to maintain a strong brand identity.
Co-op advertising lags behind consumers’ and marketers’ needs — here’s how it needs to change.
Consumer behavior holds the key to online retail success.
People analytics is at the heart of eSports success.
Customer-focused design is core for successful B2B e-commerce.
Retailers can avoid displacement and connect with customers by focusing on digital experience.
Five steps to make sure your data and analytics efforts pay off in the long term.
Retailers need to understand how website features and advances in AI affect consumer behavior.
Customer experience is what sets Rent The Runway apart. And it’s driven by data and analytics.
Managers have an increasing appetite for analytics, according to a 2013 MIT Sloan Management Review / SAS survey.
Consumer trust in online ratings may be misplaced, according to recent research.
Some well-known companies have stumbled in e-commerce in China. To succeed requires new thinking.