Content Sponsored by Digitate
AI Reworks IT: Why CIOs Are Extending AI to IT Operations
Digital business means constant uptime — and relentless pressure on enterprise IT. But AI can help.
Operations
Latest
Quality & Service
You Can’t Afford to Please Everyone
Giving customers what they want quickly is a worthy goal. Businesses can’t always afford to do it.
Amy R. Ward, interviewed by Frieda Klotz
Culture
How to (Inadvertently) Sabotage Your Organization
Timeless shortcuts to inefficiency, courtesy of a pre-CIA field manual for destroying enemy organizations from the inside.
Stefan Thomke
Collaboration
Avoiding the Pitfalls of Customer Participation
When employees represent the views of customers, management needs to have their backs.
Omar Merlo, Andreas B. Eisingerich, Hae-Kyung Shin, and Robert A. Britton
Supply Chains & Logistics
‘Just Enough’ Piracy Can Be a Good Thing
Small-scale piracy sometimes offers surprising benefits for IP rights holders.
Antino Kim, Atanu Lahiri, Debabrata Dey, and Gerald C. Kane
Developing Strategy
Digital Success Requires Breaking Rules
Top-down management is good for building operational excellence but not rapid innovation.
Jeanne Ross
Financial Management & Risk
Casting the Dark Web in a New Light
A value chain lens reveals a growing cybercrime ecosystem and new strategies for combating it.
Keman Huang, Michael Siegel, Keri Pearlson, and Stuart Madnick
Automation
Using AI to Enhance Business Operations
A webinar describing what companies need to effectively use AI and automation for operations.
Monideepa Tarafdar and Paul Michelman
Technology Innovation Strategy
Using AI to Enhance Business Operations
Five capabilities and four practices help companies generate business value from AI applications.
Monideepa Tarafdar, Cynthia M. Beath, and Jeanne W. Ross
Content Sponsored by NETSCOUT
How IT Taps Big Data to Optimize Digital Operations and Drive Business Advantage
New research by MIT SMR Connections and NETSCOUT reveals IT leaders’ data analytics priorities.
MIT SMR Connections
Leading Change
What Should We Do to Prevent Software From Failing?
There’s no oversight on coders who write critical software that runs key systems. That must change.
Chris DeBrusk
Supply Chains & Logistics
Transforming Manufacturing and Supply Chains With 4D Printing
The next transformative emerging technology could be 4D printing.
Monika Mahto and Brenna Sniderman
Collaboration
How to Lead Effective Cross-Functional Teams
Three key steps help make cross-functional digital collaboration a smoother proposition.
Chad Dyar
Business Models
The Only Way Manufacturers Can Survive
For industrial manufacturers, digital transformation is the only way to stay alive.
Vijay Govindarajan and Jeffrey R. Immelt
Project Management
Agile Is Not Enough
Three impediments in particular work against agile adoption in most organizations.
Will Poindexter and Steve Berez
Analytics & Business Intelligence
Demystifying Data Monetization
Data on its own has value, but insights from that data substantially increase its value.
Suketu Gandhi, Bharath Thota, Renata Kuchembuck, and Joshua Swartz
Corporate Social Responsibility
Amazon Raised Its Minimum Wage — Will Its Rivals Do the Same?
The MIT SMR Strategy Forum examines whether Amazon’s new $15 per hour minimum wage for workers will force rivals to follow suit.
Automation
Planning for the Human-Digital Workforce
Done right, automation can be a win for everyone — even workers.
Mary Lacity and Ally MacDonald
AI & Machine Learning
Even If AI Can Cure Loneliness — Should It?
Businesses that make and sell products that replicate human connection are serving a deep need, but they may also be changing social norms in ways that can’t be reversed.
David Kiron and Gregory Unruh
Customers
How Should Companies Talk to Customers Online?
Digital customer service platforms offer better service when they use customer-centric language.