Customers
The Beauty of AI: Estée Lauder’s Sowmya Gottipati
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Sowmya Gottipati shares how Estée Lauder uses AI to learn about customers and make better product recommendations.
Semiconductor manufacturers must invest in alternative sources for key materials to mitigate supply chain risks.
Learn how Italian beer maker Birra Peroni uses blockchain to meet its sustainability goals.
Strategists weigh in on the long-term effects of Russian sanctions on how companies respond to human rights abuses.
Growing inflation and supply chain issues are raising concerns that a recession is looming. But companies can prepare.
A transportation and logistics company CEO discusses using AI to deliver biologics and vaccines safely and efficiently.
Analyzing e-commerce clickstream data can give retailers insight into which delivery options customers prioritize.
We surveyed 370 CP company leaders about operational transformation trends. Here’s what we learned.
This survey-based report discusses how consumer products companies are overhauling their operations.
Jobs in the post-pandemic era, the effects of relaxed hybrid rules, and the real causes of the supply chain crisis.
Just-in-time inventory management isn’t the source of the pandemic’s supply chain issues and product shortages.
Develop a “digital thread” that connects people, products, and processes internally and externally.
Strategy experts weigh in on what COVID-19 means for business strategy.
New research has identified the factors in supply chains that drive suppliers to divert orders to subcontractors.
Increasing visibility into supply chain practices takes work but can lead to new market opportunities.
Retailers should analyze customers’ preferences before deciding how to optimize their delivery networks.
The U.S.’s approach to its Strategic National Stockpile needs to be overhauled before the next pandemic. Here’s how.
Understanding patterns of demand across your customer base can help smooth out costly spikes and slumps.
Three trends are reshaping global strategy and operations for the world’s largest companies.
Karen Zheng, an associate professor of operations at the MIT Sloan School of Management, outlines how some companies have made their supply chain operations more transparent.