Lessons and insights from past cyberattacks can help companies prepare and respond more successfully to future threats.
Manuel Hepfer, Thomas B. Lawrence, Julian Meyrick, and Pompeo D’Urso
Managers’ intuition about how customers will feel about decisions made by algorithms rather than humans is often wrong.
Gizem Yalcin, Sarah Lim, Stefano Puntoni, and Stijn M.J. van Osselaer
Awareness of the most common elements of toxic workplace cultures can help employers prevent and address them.
Donald Sull, Charles Sull, William Cipolli, and Caio Brighenti
Well-formulated performance feedback can dramatically improve relationships, job commitment, and employee engagement.
Maria Hamdani and Shannon Biagi
The specific cultural factors that predict whether employees are happy (and will stay) aren’t what you might think.
Donald Sull and Charles Sull
Retailers should analyze customers’ preferences before deciding how to optimize their delivery networks.
Pedro Amorim and Nicole DeHoratius
New research highlights an opportunity for culturally rich brands to leverage brick-and-mortar stores to build brand loyalty.
Jonathan Z. Zhang
When managing a merger, pay attention to political disparities.
Dawn Chow, Christodoulos Louca, Andreas Petrou, and Andreas Procopiou
Mapping employees’ working relationships can help guide leaders’ decisions about post-pandemic work models.
Rob Cross and Peter Gray
A global study of online hackathons offers best practices for designing virtual ideation sessions.