Technology Implementation
Join Our Twitter Chat: A Conversation About Tech and Management
Join us Tuesday, March 24, for the final scheduled #MITSMRChat, on tech and management challenges.
Business Opportunities
Latest
Business Models
#MITSMRChat: Strategy Goes Digital
MIT SMR invites readers to a lively discussion about digital strategy.
Allison Ryder
Business Model Innovation
Winning With AI
Early AI winners align organizational and business strategies to build value and manage risk.
Sam Ransbotham, Shervin Khodabandeh, Ronny Fehling, Burt LaFountain, and David Kiron
Digital Business
Fostering a Team-Oriented Culture at John Hancock
John Hancock’s chief marketing officer describes how the legacy company is organizing for digital.
Barbara Goose (John Hancock Financial Services Inc.), interviewed by Gerald C. Kane
Digital Business
Let Talent Drive Digital Maturity
Focused on internal networking and upskilling, the marketing organization at John Hancock is well-positioned to compete in a digital world.
Lindsay Sutton (John Hancock Financial Services Inc.), interviewed by Gerald C. Kane
Developing Strategy
The Key to Business Success: ‘Stringing Multiple Opportunities Together’
New research looks at the strategies executives use in capturing new growth opportunities.
Leslie Brokaw
Customer Service
Reimagining Customer Service at KLM Using Facebook and Twitter
For KLM, social business developed in response to an epic customer service crisis.
Martijn van der Zee (KLM), interviewed by Gerald C. Kane
Developing Strategy
Creating Growth With Services
Mohanbir Sawhney, Sridhar Balasubramanian and Vish V. Krishnan
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